Job Summary 

Arcades, Games & Attractions Supervisor oversees daily operations across multiple locations within the Arcades, Games & Attractions department, ensuring consistent delivery of SWELL guest service standards, sales performance, safety compliance, operational readiness, and Guest satisfaction. The Supervisor provides leadership to Leads and Operators, manages staffing coverage, handles escalated guest concerns & Guest Services, ensures technical and maintenance issues are addressed promptly, and supports execution of special events and promotions. This role is responsible for opening/closing the entire area, coordinating with maintenance/technicians, guest services, and other departments. 

Unique Job Requirements  

This is a unique opportunity to join the Boardwalk’s Guest Service Team as a leader in the department. Must exemplify outstanding Guest Service to our Guest by owning the key Guest Service Principles; Smile, Welcome, Eye contact, Lift the experience and Leave them well in a fast-paced, guest-focused environment. 

Shifts include working Saturday and Sunday with days off during the week.  Schedule varies depending on season.  Will carry a two-way radio. Arcades, Games & Attractions Supervisor reports to the Games Manager for training issues only. Must be able to motivate and train staff to provide consistent, friendly and helpful service to employees and guests.  

Job Tasks 

• Supervise Leads and Operators across arcades, midway games, attractions, including the prize center, and snack store. 

• Conduct pre-shift team huddles, communicating daily targets, service standards, safety reminders, and operational priorities. 

• Provide continuous on-the-floor coaching, including live feedback, skill development, and performance reinforcement. 

• Oversee location trainings in partnership with Leads; ensure consistency in training for SWELL, Guest Enhancement, safety, and sales. 

• Document performance strengths, challenges, attendance issues, and coaching sessions; provide input for evaluations and disciplinary actions. 

• With direction from leadership maintain staffing levels by monitoring breaks, rotations, and reassigning employees to peak areas as needed. 

• Act as primary radio point of contact for operations within the zone. 

• Provide timely updates during downtime, safety situations, heavy crowds, or guest issues. 

• Approve comps, discounts, downtime reports, and supply usage logs. 

• Greet every Guest and answer Guests questions and provide consistent, friendly and helpful guest service. Ensuring that excellent guest service is provided.  

• Ensure that Game staff is trained in job functions and guest services. 

• Present department training. 

• Ensure that Company policies and procedures are followed. 

• Serve as the office supervisor; managing daily, allocating staff and creating daily and break schedules amount other duties. 

• Report needed repairs to Game maintenance staff and arcade technicians. 

• Keep staff updated on special events and promotions. 

Games Training Supervisor - perform the tasks described above and the following tasks: 

• Ensure that Games Supervisors are trained for all legally required training in job functions and guest services including safety issues, wage and hour requirements, spot checks and employee observations. 

• Conduct Guest of day ceramony 

Relationships (Internal) 

All Santa Cruz Seaside Company departments. 

Relationships (External) 

Heavy guest interaction 

Qualifications: Training and Experience 

Must excel at providing outstanding Guest Service. Minimum of three months experience in a customer service environment, preferably in a lead role.  

Knowledge, Skills and Abilities 

• Knowledge of operational requirements for arcades, miday games, & Attractions including the prize center and snack store. 

• Knowledge of safety protocols, emergency procedures, and incident documentation. 

• Knowledge of guest service standards, sales methodology, including swell and the guest enhancement model.  

• Ability to work as a leader of a team and be able to motivate staff. 

• Ability to train, supervise, schedule, evaluate and monitor the work of staff. 

• Ability to quickly learn Company policies and procedures. 

• Ability to quickly assess issues and take appropriate action, especially during peak times, make quick and effective decisions. 

• Ability maintain calm, professionalism, and clarity during incidents or high-pressure situations. 

• Ability teach and uphold all standards consistently across shifts and staff.  

• Ability to communicate effectively with the public and employees in a professional, positive and friendly manner. 

• Ability to handle multiple tasks simultaneously and keep complete and accurate records. 

• Ability to quickly learn two way radio communication system. 

• Ability to perform mathematical calculations rapidly and accurately. 

• Ability to use a computer to input and access data. 

• Ability to handle difficult guest services, resolve quickly in a friendly helpful manner. 

• Ability to maintain high standards of appearance for facilities and employees. 

• Ability to read, understand and explain guides, safety programs, and other required documents. 

Physical Requirements 

• Able to stand and walk for up to eight hours at a time in various environments, including bright, dark, loud, or outdoor conditions. 

• Bi-manual dexterity. 

• Must have full use of arms and legs to operate equipment and to climb stairs. 

• Able to lift 40 lbs. from ground to shoulder height occasionally with assistance while performing opening and closing duties. 

• Able to see and hear normal conversations. 

Licenses / Insurance 

n/a 

Testing Upon Offer or Hire 

criminal background check