FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC, LLC is seeking an IT Service Manager to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

• The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs.


• This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs).


• Develops comprehensive service plans and roadmaps to ensure services meet business needs.


• Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.


• Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.


• Other support duties as needed/directed.