Job Description

General Repair Technician (Handyman)

NATURE OF WORK

The General Repair Technician/Handyman (GRT) reports to the Senior Director of operations. Responsible for basic repair orders and preventative maintenance of existing contracted units as well as emergency calls or one time specialty estimates. Perform repairs and PM work as requested on customer buildings or Encompass company equipment. Position may be a route assignment utilizing company vehicle or could report to a customer location.

Key Responsibilities

Daily management of work orders issued by customer or Encompass.
Ensure truck is stocked and fueled and ready for daily use.
Purchase parts for the completion of daily work orders.
Close all work orders at the time of job completion in the system.
Check in with client at the beginning and end of each job. Ensure sign off for each completed work order by the client.
Confirm any change orders with manager or home office before completing job
Responsible for responding to all radio calls and cell phone requests from home office in a timely manner.
Work with Dispatch Manager on development plan to improve skills
Working with repairs, patching prepping and painting of walls

Troubleshooting, replacing ballasts, light bulbs, power plugs
Working with plumbing, repair of leaking faucets, repair or replace toilets, unclog toilets.
Working with carpentry, repair of walls, rails, steps, doors and windows
Working with floors, remove and replace tile floor, remove and replace carpets
Working exterior of facility under hot temperatures
Working with pressure washer
Working with multiple hand and power tools

KNOWLEDGE, SKILLS AND ABILITIES

Ability to handle multiple projects and make decisions
Holds necessary/required licenses
Knowledge and understanding of blueprints
Strong customer service, communication and computer skills
Experience working in Hospital environment a plus
Knowledge of heating, ventilation, and air conditioning machinery and components
Must possess a sense of ownership and pride in one’s work along with a service-oriented approach
Able to work independently and take initiative when necessary as well as capable of working as a member of a team and in conjunction with other trades
Must observe and comply with all standard safety codes and practices, perform work in accordance with recognized trade and Encompass Onsite Services standards
Must be quality focused, customer service oriented and able to routinely communicate with peers and customers, clearly and professionally
Must possess a high degree of honesty and integrity

MINIMUM REQUIREMENTS

Must have high school diploma or equivalent GED
6 months of trade related experience or background in commercial repair work, Including Floorcare experience.
Valid driver’s license, with more than 1 year of driving experience
MVR report clear of moving violations or chargeable accidents in the past 3 years, or one major violation in the past 6 years
Must have own tools to complete all tasks
Must speak English
Basic Customer Service
Must be able to work with Technology
Must be able to work flexible schedule

PHYSICAL DEMANDS

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone
Physical capability to effectively use and operate various tools in order to complete work assignments.
Significant reaching overhead, climbing, carrying, bending and kneeling may be required
Ability to lift up to 60 pounds and push heavy carts or dollies

FLSA Status: Non-Exempt
EEO Class Code: Service Worker

Encompass is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Our commitment to quality service and performance begins with attracting the most qualified employees and cleaning professionals who wish to work alongside leaders in the building maintenance field. With support and recognition from co-workers and management, our employees have an opportunity to attain the highest level of professional achievement and personal satisfaction in a dynamic and friendly environment.