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General Manager

Description: The General Manager (GM) is the CEO of their ModWash site. The GM has full responsibility for the site’s people, performance, culture, and profitability. They operate with an ownership mindset — making daily decisions that drive long term success, while fully supporting ModWash standards, values, and strategy.

The GM is expected to think and act like a business owner:

owning results, developing leaders, safeguarding the brand, and continuously improving operations.

What "CEO of the Site" Means in Practice    

1. Full Accountability

•   Own site level P&L results

•    Labor, revenue, expenses, membership growth, guest satisfaction

•    Problems are the GM’s to solve, not escalate by default
2. People Leadership

•    Hire, develop, and retain a winning team

•    Build future leaders, not just fill shifts

•    Set the tone for culture, expectations, and execution
3. Decision Making Authority

•    Make real time operational decisions

•    Adjust staffing, priorities, and execution to meet business needs

•    Operate within company guardrails — but lead decisively
4. Brand & Community Stewardship

•    Be the face of ModWash in the community

•    Protect and elevate the brand with every guest interaction

•    Take pride in the site as their business

Position Requirements:

•    Create and maintain a positive, team-oriented work environment

•    Attract, recruit, train, and develop all attendants, key holders, and assistant general manager

•    Trained to perform preventive maintenance and repairs equipment

•    Manage chemical inventory, scheduling, labor costs, and equipment functionality

•    Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting

•    Continuously seek ways to improve the business

•    Ensure compliance with legal requirements and company policies and procedures

•    Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses

•    Lead the team with a strong sales mindset, driving performance and guest experience

•    Participates in the hiring and training of hourly team members

•    Conducts performance evaluations that are timely and constructive

•    Handles discipline and termination of employees as needed and in accordance with company policy