HiringCafe
Posted 2w ago

Cloud Administrator

@ Jenzabar
View All Jobs
United States
$50k-$64k/yrRemoteFull Time
Responsibilities:monitor health, provide support, lead upgrades
Requirements Summary:2-3 years in cloud operations or technical support; familiarity with AWS, Azure, or GCP; Windows Server admin; networking basics; scripting (PowerShell, Bash); strong communication; team player; quick Learner.
Technical Tools Mentioned:PowerShell, Bash, AWS, Azure, Google Cloud, DNS, DHCP, Active Directory, IIS, Remote Desktop Services, Cloudflare, SSL/TLS, Scripting
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Job Description

As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems.

Key Responsibilities

  • Monitor system health and respond to alerts and incidents
  • Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting
  • Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)
  • Support SSL/Cloudflare operations, including automation and renewal tracking
  • Coordinate with internal and external stakeholders for upgrade planning and execution
  • Analyze recurring issues and propose process improvements or automation
  • Document upgrade procedures and contribute to operational runbooks
  • Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions
  • Collaborate with Cloud Services teams on escalated issues and root cause analysis
  • Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership
  • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
  • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

Qualifications

  • Ability to work 2nd shift EST hours (start at 1:00pm EST)
  • 2–3 years of experience in cloud operations or technical support
  • Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform)
  • Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services)
  • Understanding of networking fundamentals
  • Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency
  • Ability to follow documented procedures and clearly document troubleshooting steps and escalations
  • Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment
  • Willingness to learn new tools, platforms, and technologies in a fast-paced environment
  • Experience working withing a ticketing systems, support workflows and ticket escalation
  • Demonstrated understanding of system security, data privacy, and responsible access practices

The pay range for this position is $50,000-$64,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.