Ambassadors Team:

We’re looking for a Head of Operations to lead and scale our Ambassadors Division nationwide. This role is responsible for ensuring consistent, efficient, and high-quality execution of our field operations, while delivering on our customer promise and key operational metrics.

Challenges that await you:

• Lead the national execution of the Ambassadors operation, balancing day-to-day management with a medium-term strategic vision.
• Own and drive key operational KPIs, including completion rate, quality, timelines, and customer experience.
• Define, standardize, and continuously improve processes, guidelines, and best practices across all regions.
• Identify performance gaps by city or region and design clear corrective action plans.
• Partner closely with Regional Heads, Supervisors, and Coordinators to ensure alignment and strong execution.
• Monitor and resolve operational incidents, risks, and deviations, focusing on prevention and long-term fixes.
• Collaborate with Product, Analytics, and Training teams to turn operational insights into scalable improvements.
• Support the scaling of the model (new cities, volume growth, and new initiatives).
• Ensure a consistent customer experience, regardless of location.
• Provide leadership with clear, actionable reporting to support decision-making.

What makes you a great fit:

• Proven experience leading field operations or distributed models at a national level (not traditional logistics).
• Background in operations, customer experience, service delivery, or similar roles.
• Strong data- and KPI-driven mindset, with the ability to translate metrics into action.
• Experience leading leaders (Regional Heads, Supervisors) and holding teams to high standards.
• Excellent prioritization and decision-making skills in fast-paced, high-growth environments.
• Clear, direct, and results-oriented communication style.
• Ability to spot operational risks and bad practices early, before they scale.
• A strong continuous improvement mindset, with experience building or scaling processes from scratch.
• Advanced English is a must.

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions.
• Honest Feedback: valuing open, transparent communication.
• Supportive Team: a strong, collaborative community.
• Celebrating Achievements: recognizing our wins together.
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.