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Posted 3w ago

Guest Experience Manager - LIV Pontiac

@ Common Citizen
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Pontiac, Michigan, United States
OnsiteFull Time
Responsibilities:oversee operations, coach staff, analyze sales
Requirements Summary:2+ years retail customer service; leadership preferred; strong communication and coaching skills; flexible schedule.
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Job Description

Guest Experience Manager – LIV Cannabis Retail **** NEW STORE OPENING****

Shift: Varies | FLSA: Non-Exempt

About Us

LIV is the retail experience powered by Common Citizen, bringing our mission—Cannabis for Humanity and Change for the Better—directly to Michigan communities. At LIV, we create a welcoming, educational environment where customers can explore safe, high-quality cannabis products with confidence. As part of Common Citizen, we share the same commitment to integrity, innovation, and exceptional service while delivering a modern retail experience that feels approachable and community-driven.

What You’ll Do

  • Support the General Manager in overseeing daily retail store operations.

  • Assisting the General Manager in organizing, planning and implementing strategy.

  • Lead and coach Guest Advisors to deliver exceptional customer experiences.

  • Coordinate store scheduling and ensure team performance aligns with sales and service goals.

  • Track progress toward weekly, monthly, quarterly, and annual objectives.

  • Provide on-the-floor leadership through active selling, coaching, and real-time feedback.

  • Evaluate team performance and support employee development and training.

  • Communicate with guests to understand needs and resolve issues professionally.

  • Monitor retail performance and analyze sales, expenses, and customer trends.

  • Conduct store audits to maintain operational excellence and presentation standards.

  • Ensure all employees follow company policies, compliance standards, and operational procedures.

  • Serve as a role model for professionalism, teamwork, and guest engagement.

What We’re Looking For

  • Minimum 2 years of customer service experience in a retail environment.

  • Previous leadership or management experience preferred in a retail Cannabis Environment

  • Strong communication, interpersonal, and organizational skills.

  • Ability to motivate and coach team members to achieve performance goals.

  • Comfortable analyzing sales performance and retail metrics.

  • Problem-solving mindset with the ability to handle customer concerns professionally.

  • Flexible availability including days, evenings, weekends, and holidays.

  • Continuous improvement or Lean methodology experience is a plus.

Requirements

  • Must be 21+ years of age (Cannabis Regulatory Agency requirement).

  • Must be able to pass a background check.

Why You’ll Love It

  • Opportunity to lead a team and shape the guest experience in a fast-growing cannabis retail environment.

  • Be part of a company changing perceptions of cannabis and serving Michigan communities.

  • Collaborative culture that values integrity, innovation, and continuous improvement.

  • Career growth opportunities within the Common Citizen family of brands.

Benefits

  • BCBS Medical, Dental, and Vision benefits (active first of the month following hire).

  • Paid time off.

  • Employee discount.

  • Employee-sponsored life insurance.

  • Employee Assistance Program (EAP).

  • 401(k) with company matching.