Description

Royal Manufacturing is seeking a Customer Service Representative for our Orlando facility. This role is essential in ensuring our clients receive exceptional service and support. The ideal candidate will be highly organized, detail-oriented, and skilled at building strong relationships while thriving in a fast-paced environment. If you enjoy solving problems, coordinating details, and working collaboratively across departments, we want to hear from you!

Key Responsibilities

• Build and maintain strong working relationships with internal departments and external clients.

• Resolve client inquiries and issues promptly, professionally, and with a customer-first mindset.

• Answer incoming calls, manage client requests, and provide accurate updates.

• Coordinate with the credit department regarding client releases when necessary.

• Obtain purchase orders from client systems, verify accuracy, and enter orders into company software.

• Maintain and distribute daily schedules for field staff while communicating client requirements.

• Schedule service calls and assist field staff with basic troubleshooting needs.

• Prepare and submit billing documentation to the accounting department.

• Perform additional duties as assigned by the supervisor.

Requirements

Education & Experience

• High School diploma or equivalent required; additional education or training preferred.

• Minimum of 1 year of customer service experience in a fast-paced environment.

• Proficiency with Microsoft Office Suite and general computer applications.

• Experience working collaboratively within a team.

Skills & Attributes

• Reliable, process-driven, and consistent in following established procedures.

• Precise, detail-focused, and highly accurate in data entry and documentation.

• Conscientious, adaptable, and committed to quality outcomes.

• Excellent organizational, analytical, and problem-solving abilities.

• Professional, positive, and service-oriented demeanor.

• Ability to anticipate issues and take proactive steps to resolve them.

• Clear, thoughtful verbal and written communication skills.

• Strong ability to prioritize and manage multiple tasks in a fast-paced setting.

• Team-oriented mindset with a willingness to collaborate toward shared goals.

Benefits

•         Medical Insurance
•          Dental Insurance
•          Vision Insurance
•          Company-paid Life Insurance
•         401(k) with Company Match
•          Weekly Pay