Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.  

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services. 

Overview / Position Summary

The Account Executive will serve as a liaison to existing customers. This Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. Account Executive may also have additional responsibilities for designated large accounts, and have management responsibilities for other Account Representatives where applicable. 

Duties / Responsibilities

• Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing).

• When applicable, hire, train and manage the day-to-day activities of Account Representatives.

• Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities.

• Work with Operations, Business Development and the Communication Center(s) to develop and implement Service Promise Plans.

• Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area. 

• Work with Business Development in developing effective communication and marketing material (for internal and external purposes).

• Demonstrate a professional approach to creating value and gaining confidence in Lifeguard services from customers.

• Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents.

• Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan.

• Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.

• Participate in new employee orientation regarding the importance and goals of Lifeguard’s Customer Service Policies/Procedures.

• Provide weekly updates on customer interactions. 

Qualifications

Education And Related Work Experience

• BA/BS degree in Marketing, Business, or related field preferred.

• Must possess at least one (1) or more years business/private sector experience with demonstrated Leadership skills 

• Combination of education and experience considered Licenses, Registrations or Certifications 

• Valid state drivers' license. 

The application window for this position is anticipated to close on 5/31/26.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.