Description

Objective of Position:

Balance and close out the financial transactions for the day. Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return.

Areas of Responsibility:

• Fulfill all duties and responsibilities of a Guest Service Agent (see GSA Job Description).
• Perform Bucket Checks to ensure all information in the Property Management System is up-to-date and accurate.
• Properly balance daily transactions and close daily posting.
• Create and transmit a daily Credit Card Settlement Batch.
• Run a nightly backup tape of Property Management System.
• Run the Audit after 2AM.
• Research and try to account for any discrepancies.
• Fill out DOR Report Coversheet (CYM only).
• Print and distribute reports to appropriate managers.
• Compile and assemble the Audit Pack for Accounting.
• Email Express Checkout Folios to departing guests.
• Issue loyalty points for guest recovery and hotel promotions.
• Perform other duties as requested.

Requirements

Requirements:

• Previous hotel/night audit experience is preferred.
• Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance.
• Ability to stand, sit, or walk for an extended period of time.
• Must possess a friendly and professional demeanor.
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be able to prioritize and multitask.
• Must possess the ability to operate independently with a high-degree of self-motivation.