JOB SUMMARY

The Residential Support Worker provides continuous awake supervision and supportive services to residents in a women’s residential program. This role helps maintain a safe, therapeutic environment and supports the implementation of services aligned with each client’s Individualized/Master Treatment Plan. Coverage primarily includes evening, weekend, and overnight shifts.

JOB DUTIES

• Facilitate individual and group peer support sessions focused on recovery, coping strategies, and community integration.
• Prepare and maintain treatment records, progress notes, and reports in compliance with agency and regulatory standards.
• Conduct client interviews, observations, and assessments to support individualized recovery planning.
• Collaborate with clinical and multidisciplinary teams to implement recovery-focused interventions.
• Assist clients in developing personal recovery plans using evidence-based tools such as WRAP.
• Support job readiness efforts, including resume development, interview preparation, and job applications.
• Promote peer-to-peer engagement and connect clients to self-help and community-based resources.
• Provide education on social skills, relapse prevention, and independent living skills.
• Advocate for clients by assisting with access to mental health, substance use, and social services.
• Monitor client progress and provide ongoing feedback to support recovery goals.
• Recognize early warning signs and assist with crisis intervention and stabilization efforts.

QUALIFICATIONS

• High School Diploma or GED
• Certified Recovery Support Specialist (CRSS) credential OR ability to obtain within 18 months of hire.
• Lived experience in mental health recovery.
• Ability to work effectively with diverse populations.
• Experience working with individuals with psychiatric disorders, substance use challenges, or developmental disabilities (preferred).
• Experience facilitating groups or peer-led programming (preferred).

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Moderate physical activity including standing, walking, and lifting up to 15–25 lbs
• Ability to work in office and community-based settings
• Ability to respond effectively during crisis situations
• Primarily office and community-based environment
• Minimal exposure to physical risk

SMART GOALS

• Facilitate a minimum of three (3) peer support groups per week.
• Assist at least five (5) clients per quarter with job readiness activities.
• Complete all required clinical documentation and weekly progress notes accurately and timely.

BENEFITS & COMPENSATION

Hourly Pay: $19.23-20.19

Comprehensive Benefits Package, including:

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• 403 B
• Professional Development Opportunities
• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

At Friend Health – HRDI, we believe recovery is possible—and peer support plays a vital role in that journey. Join our Community Behavioral Health team and make a meaningful impact by supporting individuals with mental health challenges as they build skills, confidence, and independence. This role offers the opportunity to give back, grow professionally, and be part of a supportive, purpose-driven team serving the Chicago community.