At medical leverage we are passionate about improving life through communications. We are a 25-year-old fully remote company that partners with life science companies to educate health care providers and ultimately improve patients' lives. Our growing company is made up of highly driven and supportive people that exemplify our core values: Client Mindset, Strategic Thinker, Positive Attitude, Striving for Excellence, Driven to Succeed and Accountable in Every Way.

As part of the Medical Leverage team, the Meeting Operations Manager will be responsible for overseeing daily meeting operations, optimizing processes, managing resources, ensuring quality control, developing department strategies to achieve organizational goals based on specific client requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures understanding and adherence to various policies (i.e. Business Rules, PhRMA Guidelines, etc.) across all client meeting management teams.
• Oversee Senior Meeting Manager’s and Meeting Manager’s workflows to ensure meetings and required compliance reporting are completed on time and accurately.
• Assess and allocate available resources (including third party contractors, platforms, vendors, etc.) during peak periods.
• Develop and implement client-specific processes for Meeting Managers to enhance efficiency and ensure seamless execution.
• Continue to develop and implement department-wide standard operating procedures (SOPs) by refining processes to increase efficiency and streamline operations.
• Develop and maintain relationships with external vendors and service providers (transportation, AV equipment suppliers).
• Perform QC of final meeting budgets prepared by Meeting Managers to ensure accuracy of quarterly client aggregate spend reports.
• Perform other related duties as assigned by management

QUALIFICATIONS:

• Associate degree or equivalent business experience
• One to three years related experience and/or training or equivalent combination of education and experience
• Computer skills required: Microsoft Office Suite & Adobe Acrobat
• Excellent written and verbal communication
• Positive contributor to the team by supporting and executing programs as needed
• Ability to multi-task, prioritize workload, and meet deadlines, and be very well-organized to manage complex projects with many moving parts

COMPETENCIES:

• Communication - Effective communication involves efficiently sharing and understanding information. This includes organizing your message logically, using engaging techniques like anecdotes and examples, and adjusting to your audience's level of knowledge and expectations. It's important to ensure understanding by seeking feedback and restating information as needed, while also using appropriate language and delivery methods.
• Teamwork - Working effectively as part of a team includes prioritizing the team’s objectives and goals, fully cooperating to assist in work completion, offering help and support proactively, encouraging team success and spirit, and providing and soliciting input and feedback.
• Problem Solving – Problem solving means finding the most effective solutions quickly and efficiently by thoroughly analyzing problems. This process includes understanding the problem(s) in the context of company or client goals, evaluating various options, and ultimately choosing the optimal solution within the given timeline. It often requires collaboration with the right people to gain diverse perspectives and assess the impact comprehensively.
• Quality Focus - Quality focus means making sure that work meets or exceeds the required standards by checking it carefully. This involves being proactive in identifying and fixing any problems or mistakes before they become bigger issues. It's about paying close attention to detail, constantly monitoring quality, and taking action or informing others when there are problems.
• Administrative Compliance - Administrative compliance means following the rules and guidelines set by your company, client, or department. This includes sticking to standard procedures, accepting feedback, and asking for clarification when needed. It's about being willing to adjust your behavior and make changes when required.
• Planning/Organizing - Planning and organizing means prioritizing tasks and involving others when needed. This includes defining what needs to be done, determining priorities, and allocating resources accordingly. It means staying focused, scheduling tasks and meetings, and keeping track of progress through checkpoints and goals.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to sit and effectively utilize computer
• Required to maintain effective, quiet and safe workspace at home

IMPORTANT:

• At Medical Leverage, our workplace is flexible, family-oriented and places high importance on work-life balance. The engaging and rewarding nature of the work that we do is evident in the enthusiasm employees bring to their work every day. Overall, Medical Leverage has a commitment to integrity, a commitment to client satisfaction, and a commitment to employee satisfaction and development.
• Medical Leverage is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled)