We are looking for a proactive and detail-oriented Oracle Middleware L2 Support Engineer to provide production support for Oracle Telecom applications deployed on WebLogic and SOA Suite. The role focuses on incident resolution, monitoring, deployment validation, service recovery, and operational stability across BRM, UIM, AIA, OSB, and TOA environments.
The candidate will act as the first line of technical escalation beyond L1 and ensure SLA compliance, system availability, and controlled production deployments.
Responsibilities:
Key Responsibilities
1. Production Monitoring & Health Checks
Perform daily health checks for:
Oracle WebLogic Server domains and managed servers
Oracle SOA Suite composites and services
Monitor JVM usage (Heap, Threads, GC activity)
Validate JDBC, JMS, and Data Source connectivity
Ensure services are up across clustered environments
2. Application Support – Telecom Stack
Provide L2 operational support for:
Oracle Communications Billing and Revenue Management (BRM)
Monitor CM, DM, ECE, Pipeline services
Restart and validate billing components
Troubleshoot transaction failures
Oracle Communications Unified Inventory Management (UIM)
Validate deployments
Troubleshoot stuck workflows
Oracle Application Integration Architecture (AIA)
Monitor PIPs and integration flows
Validate end-to-end transactions
Oracle Service Bus (OSB)
Debug proxy & business service issues
Resolve routing failures
Oracle Communications Field Service (TOA / OFS)
Monitor integration jobs
Validate sync between systems
3. Incident Management (L2)
Analyze application and server logs to identify root cause.
Perform service restarts and recovery actions.
Troubleshoot:
Stuck threads
Heap memory issues
JDBC connectivity failures
SOA composite faults
OSB message failures
Escalate complex issues to L3/Vendor with proper analysis.
Prepare incident reports and RCA documentation.
4. Deployment & Change Support
Execute controlled deployments in QA/UAT/PROD.
Validate post-deployment functionality.
Support rollback activities if required.
Follow change management governance process.
Maintain deployment checklist and runbooks.
5. Stability & Preventive Actions
Proactively identify recurring issues.
Implement preventive actions to reduce repeat incidents.
Support patching and PSU activities.
Participate in DR drills and failover validations.
Requirements:
Technical Skills Required
Core Middleware
Administration knowledge of:
WebLogic 11g/12c
SOA Suite & OSB
JVM monitoring & basic tuning
WLST basics
Linux command-line operations
Telecom Stack Knowledge
BRM service architecture (CM, DM, ECE basics)
UIM deployment structure
AIA integration flows
OSB proxy and routing concepts
Database
Basic SQL troubleshooting
Data source validation
Understanding of connection pooling
Experience Required
3–6 years of Middleware Production Support
Experience in 24x7 support model (shift-based environment preferred)
Exposure to Telecom BSS/OSS systems is highly desirable
Soft Skills
Strong troubleshooting and analytical skills
Ability to work under production pressure
Clear communication during incidents
Documentation and governance discipline
Ownership mindset toward service stability
Key Performance Indicators (KPIs)
SLA adherence
Incident resolution time (MTTR)
Repeat incident reduction
Deployment success rate
System uptime & availability