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Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that’s just the start of the incredible perks you’ll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles! 

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences.  This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve. 

Here are a few highlights of what working at Vivent Health may offer you: 

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Manager, Food & Nutrition Services is responsible for overseeing the day-to-day operations of multiple Food and Nutrition Services pantry locations within a designated region of Vivent Health’s network of integrated health centers. This position provides direct supervision to supervisors, coordinators, and food pantry assistants and ensures consistent, compliant, and high-quality service delivery across all assigned pantry locations. The Manager, Food & Nutrition Services implements department strategy, ensures operational excellence, and supports professional staff development. Food and Nutrition Services are a vital part of the Vivent Health Center, providing clients and patients with nutritious food that benefits their overall health, aids financial stability, and sustains connection to care. The Manager, Food & Nutrition Services reports to the Director, Food & Nutrition Services and serves as the primary operational leader for pantry services across multiple states.

OUR EXPECTATIONS:

Winning skills and behaviors for success.

Essential Job Duties

• Provide direct supervision, coaching, and performance management for Food and Nutrition Services Supervisors, Coordinators, and Assistants, dependent on staffing model, across multiple pantry locations.
• In conjunction with site staff and Volunteer Coordinator, train and oversee volunteers to ensure and maintain the smooth, effective and efficient functioning of pantry locations.
• Oversee and monitor daily food acquisition, storage, inventory management, distribution processes, home delivery services, and data collection systems to ensure consistency and compliance with Vivent Health standards and funder requirements.
• Ensure safe and sanitary operations across all pantry locations, including compliance with food safety regulations, proper equipment use, safe product storage, and ServSafe certification coverage requirements. Maintains records of safety and compliance standards.
• Conduct regular operational audits (virtual and on-site as needed) to ensure adherence to policies, procedures, and regulatory standards in collaboration with Director.
• Review and monitor site-level budgets in collaboration with the Director and Site Supervisors to ensure cost-effective procurement while maintaining high nutritional standards.
• Lead ongoing department meetings to promote communication, alignment, accountability, and sharing of best practices across sites.
• Support recruitment, onboarding, and training of Supervisors, Coordinators, and Assistants in collaboration with Human Resources and the Director, which may include travel to pantry locations as needed.
• Prepare and compile operational reports including utilization data, service metrics, inventory trends, volunteer engagement, and compliance documentation for review by the Director.
• Implement department initiatives, quality improvement plans, and operational changes as directed by the Director.
• Collaborate with Site Leaders, Social Services leaders, clinical teams including dietitians, and Quality Management to ensure Food and Nutrition Services remain integrated within the broader health center model.
• Supports and participates in direct service delivery, stepping in as needed to ensure uninterrupted operations during staff absences, vacancies, or peak service periods.
• All duties as assigned.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

LEADERSHIP:

Leadership is the ability to inspire, influence, and guide others towards achieving a common and/or strategic goal or vision. It involves several key elements:

• Vision and Direction: A leader has a clear idea of where they want to go and communicates this vision effectively to others.
• Motivation: Leaders inspire and motivate their team members, encouraging them to give their best effort and stay committed to the goals.
• Decision Making: Effective leaders make informed decisions, often considering input from their team while taking responsibility for the final choices.
• Communication: Communication skills are crucial for leaders to articulate their vision, provide feedback, and foster collaboration among team members.
• Empathy and Emotional Intelligence: Leaders understand and relate to the emotions of others, building trust and creating a positive work environment.
• Accountability: Good leaders take responsibility for their actions and decisions, setting a standard of accountability for themselves and their team.
• Adaptability: In a dynamic environment, leaders must be flexible and adaptable, adjusting strategies and approaches as needed to achieve success.
• Collaboration: Leaders model collaboration, engage teams and drive partnerships across departments to transfer knowledge, enhance decision-making and improve results.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed. 

• Education:
  
  • Bachelor’s degree and/or five years of related experience required.
• Work Experience:
  
  • Minimum five years’ experience in food services, food pantry operations, or community-based program operations.
  • Minimum two years of supervisory experience overseeing paid staff required.
  • Demonstrated experience in multi-site or multi-program coordination preferred.
  • Experience with budget monitoring and operational reporting.
  • Minimum of 1+ years of experience leading and developing people; fostering a collaborative, mission‑driven team environment that supports high‑quality care and community impact.
• Licensure/Certification:
  
  • ServSafe Certification.
  • Valid Driver’s License.
• Technical Experience:
  
  • Proficiency in Microsoft Suite and Windows.
  • Experience working with databases and reporting systems.
• Soft Skills:
  
  • Knowledge of and sensitivity to the HIV/AIDS patient population and/or eagerness to learn about this community.
  • Strong organizational and time management skills.
  • Ability to manage multiple priorities across geographically dispersed locations.
  • Excellent written and verbal communication skills.
  • Flexibility in response to change, adapting quickly to shifting priorities.
• Additional Preferred Qualifications:
  
  • Experience leading quality improvement initiatives.
  • HIV experience in a not-for-profit environment.

STATEMENT OF INCLUSION:

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate.

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.

Going beyond the law’s requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.

As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs.

Pay Rate:

$65,000-$72,000/annually (Depending on Experience)

The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range.

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service