HiringCafe
Posted 1mo ago

Director of Camp Relations

@ AuPairCare
View All Jobs
San Francisco, California, United States
$85k-$90k/yrOnsiteFull Time
Responsibilities:Lead outreach, Set targets, Oversee budgeting
Requirements Summary:Lead the Account Manager team; develop and execute camp relations strategy; strong leadership; customer service; independent work; foreign language preferred; proficient in Office and Salesforce.
Technical Tools Mentioned:Excel, Word, Outlook, PowerPoint, Salesforce, Database tools
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Job Description

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Position Summary

The Director of Camp Relations will be responsible in leading the Account Manager team in onboarding new camps and driving placement sales to meet seasonal goals. In conjunction with the Vice President, the Director of Camp Relations will be responsible for defining and executing the business development plan for each season, and strategize with the Vice President on program improvements and development as it pertains to camp relations. 


Duties and Responsibilities

Oversight of camp recruitment, outreach, and placement targets

  • Setting of placement targets for sales team and deadlines for placement goals in adherence to overall business goals set by executive leadership team.
    • Identify and execute business development strategy in line with department goals. 
    • Lead Camp outreach/sales/recruitment with the Account Manager team.
    • Set placement goals for each Account Manager to meet for the season.
    • Support the Account Manager team in reaching their goals.
  • Camp Vetting procedures, which must be in adherence with U.S. Department of State and Intrax guidelines.


Budgeting & Camp Invoicing

  • Maintaining/tracking costs and budget for US program elements for Camp related Conferences, Summer Visits, and Dues/Subscriptions 
  • Liaise with Operations team and the Accounting department 


Camp Director Fairs

  • Help plan and execute in-person Fair Camp Qualifying packaging and communication
  • Work closely with Vice President and Director of Partner Services to orchestrate Fair registration
  • Lead the Virtual Fair planning with Account Manager Team and Operations Manager


IT

  • Liaise with IT and Vice President on camp-related systems development
  • Liaise with Product Manager on automations of SAAS system


ACA and Camp Conferences

  • Plan for conferences annually, including registration and payment
  • Main liaison with ACA


Participant Support

  • In collaboration with Account Manager team and Vice President, help establish camp support protocols
  • Work with Operations Manager in oversight of Participant monthly check-ins


U.S. Department of State

  • Director is responsible in adhering to and interpreting the BridgeUSA J-1 Camp Counselor and Summer Work Travel requirements for the AmeriCamp program.
  • Director is responsible for AmeriCamp staying in compliance with the incident reporting and program requirements.
  • Monitoring of camp support cases and reporting to the DOS in a timely manner.


Staff Management

  • Oversight of Account Manager team, workload, vacation time, expenses


Required Experience:

  • Four-year degree or minimum of four years professional experience in a related field.
  • Strong customer service experience is required.
  • Ability to work independently with minimal supervision.
  • Fluency in foreign language(s) preferred.
  • Proficient in Excel, Word, Outlook, PowerPoint, Salesforce, and basic database functions.


Knowledge, Skills, and Attributes:

  • Strong leadership, teamwork and interpersonal skills required.
  • Responsive and proactive communicator.
  • Proven ability to work under pressure.
  • Must have excellent organizational skills and attention to detail.
  • Experience living abroad (desired).

 

Performance Criteria

  • Meet or exceed business goals and objectives.
  • Meet deadlines for all operational requirements.
  • Consistently complete all administrative duties thoroughly and on-time.
  • Must demonstrate superior communication and collaboration skills.


Travel

  • International travel (passport required)


Pay Range:

$85,000 - $90,000 annually based on previous experience


Intrax Pay Transparency Statement: 

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
 We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.