Reporting Relationships:  Front Desk Monitor reports to the Program Director.

Position Summary: Works within the guidelines of AAPCI and carries out its functions, policies and procedures; observing the schedules in the facility and adhering to its established personnel policies and practices.

Principal Duties and Responsibilities:

Under the general supervision of the Program Director, the Front Desk Monitor is expected to perform the following principal duties and responsibilities.

• Ensure front desk coverage and authorize entrance and departure of employees, tenants, visitors, and other persons to guard against theft and maintain security of premises.


• Patrol premises and conduct perimeter checks to prevent intrusion and ensure security of doors, windows, and gates of every floor.


• While making rounds, check every floor and make sure that the premises is safe and secured.


• Also check stairwells, fire exits, mechanical room, fire extinguishers and pull boxes and report problems to the Building Management or Program Director when Building Management is not available.


• Staff desk


• Make sure that all visitors' sign in the visitor's log sheet and maintain a shift log.


• Respond to alarms and investigate disturbances.


• Complete reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.


• Document all incidents as they occur in a timely manner and follow agency and funder procedures as it relates to incident reporting.


• Call police or fire department in cases of emergency, such as fire or presence of unauthorized persons.


• Performs other related duties as may be requested by immediate supervisor and in his/her absence the Program Director.