HiringCafe
Posted 2mo ago

Cocktail Server- FT LSC

@ Valencia Hotel Group
View All Jobs
Austin, Texas, United States
$10/hrOnsiteFull Time
Responsibilities:Serve guests, Deliver beverages, Upsell liquor
Requirements Summary:Hotel operations or customer service experience preferred; strong communication; teamwork; multitasking; composure under pressure; familiarity with multiple computer programs; TABC and Food Handler Certifications.
Technical Tools Mentioned:Micros POS, computer programs
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Job Description

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!



Come be a part of an AWARD-WINNING TEAM.



Lone Star Court is located in Austin and is a pillar of the community.  Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.



 



Job summary: 



Provide friendly service and an upscale experience for guests to include waiting on tables, ensure guest's needs are promptly, efficiently met. 



 



Shift requirements:




  • Primarily evening shifts: 12pm- 8pm or 4pm- 1:30am



 



Physical Requirements:




  • Standing/Walking: Constantly. Various surfaces including carpet, tile, and rubber mats.

  • Crouching (bend at knees): Occasionally. Clean; stock supplies.

  • Stooping (bend at waist): Occasionally. Write orders.

  • Twisting (knees, waist, neck): Frequently. Serve guests, view lounge, maneuver through crowds and staff.

  • Balancing: Constantly. Carry trays and beverage containers. Set items on tables.

  • Reaching (overhead/extension): Constantly. Reach overheard supplies. Serve guests and retrieve hot/cold plates at arm’s length extension.

  • Handling/grasping: Constantly. Set full plates and glasses at tables, carry trays and supplies.

  • Fingering/feeling: Frequently. Write orders, operate Micros machine, fold napkins.

  • Pushing/pulling: Occasionally. Move chairs and tables. Average weight: 10 lbs. force. Maximum weight 20 lbs. force.

  • Lifting/carrying: Constantly. Carry full trays of food and beverage; carry supplies. Average weight: 20 lbs. Maximum weight: 40 lbs.



 



Working Environment:




  • Interior of hotel, in all areas of the hotel.

  • Exterior of hotel with exposure to weather conditions.

  • Exposure to various hazardous chemicals.

  • Exposure to food items and beverages.



 



DUTIES & FUNCTIONS:



Essential:




  • Provide warm and friendly service

  • Delivery of beverages to guests

  • Follow TABC law.

  • Promotes and up-sells liquor and food.

  • Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware and garnishes.

  • Follows guidelines established in regard to age identification for suspected minors and when dealing with an intoxicated customer. 

  • Basics:

  • Attend required meetings.

  • Keep work areas clean and organized.

  • Be extremely courteous to all customers and fellow employees.

  • Report unsafe conditions to your supervisor immediately.

  • Maintain hotel equipment in proper working conditions.

  • Any other duties assigned by your immediate supervisor.