Job Overview:

The Learning Specialist supports and facilitates learning and development activities. The role manages and maintains training facilities and resources, coordinating event logistics for face-to-face training events, providing and/or coordinating on-site and/or remote support for learners and instructors, and recommending delivery support improvement opportunities to improve the quality of in-person learning experiences. The role supports business unit SMEs, Learning Partners, and Learning Managers in the execution of the learning strategy through delivery on appropriate learning solutions.

Summary of Responsibilities:

Manage learning solution projects of low-to-moderate complexity including creating and executing the course design and development schedule, coordinating with the learning project team as required.
Deliver training and/or support local SMEs providing training, as needed.
Manage and maintain training facilities and resources-Manage site training calendar, if applicable, and advise clients on site facility availability.
Maintain working operation of training facilities and resources if applicable, and coordinate work orders as needed.
Coordinate event logistics-Coordinate with Learning Operations and/or Learning Managers on event and logistics needs.
Create communications in support of training projects.
Liaise with Meeting Services and/or external vendors to reserve meeting facilities, as appropriate.
Coordinate transportation and access to sites/training rooms for instructors and participants, as needed.
Arrange catering and refreshments for training sessions, per Fortrea policies.
Ensure the appropriate setup of training room seating, AV, and standard supplies prior to training sessions.
Produce, prep, order and/or print training materials prior to sessions, as necessary.
Provide on-site support for training events, as required:
Greet instructors, visitors, and attendees; Distribute training materials, as appropriate.
Track attendance during training events and send to Learning Operations for entry into LMS, as required.
Provide logistical assistance to instructors / participants during live sessions and resolve / escalate any logistical / technical issues, as appropriate.
Collect training feedback per Global Learning and Change Management metric processes and standards (as required), and disseminate responses to appropriate groups, as requested.
Break down the facility at the completion of events (i.e., leave facility as it was found or better).
Recommend delivery support improvement opportunities-Provide monthly report on status of facilities, services, resources, and processes.
Identify process improvements and service gaps.

Qualifications (Minimum Required):

Minimum 5 years of related experience, with minimum 1 year of experience developing learning solutions (e.g., e-learning, instructor led courses, documents, exams, etc.); experience managing multiple low-medium complexity learning solution projects at once and experience coordinating events.
Bachelor’s degree.

Experience (Minimum Required):

Customer Service - Knowledge of customer service processes and issue resolution.
Event Coordination and Logistics - Knowledge of processes for coordinating internal and external training events.
Facilities and Resource Management - Knowledge of processes for managing facilities and resources.
Operations Management and Process Improvement - Knowledge of operations management and process improvement approaches, concepts, and tools.
Interpersonal Relationships - Knowledge of approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner.
Influencing - Ability to impact decisions within and outside the organization.
Oral and Written Communications - Ability to express oneself to provide information to others effectively and in a succinct manner.
Decision Making and Critical Thinking - Knowledge of tools and techniques for effective use of a broad range of methods, assumptions, frameworks, and perspectives when solving problems.
Problem Solving - Gathers and analyzes data and effectively responds to new, complex, or problematic situations.

Preferred Qualifications Include:

Degree or certification in instructional design, education, training, facilitation, or related field of study.
Experience handling learning operations, coordinating logistics, or managing facilities; experience in an internal or external customer facing role; experience working with outsourced service providers.
Knowledge of adult learning principles, facilitation, and learner-centered activities; experience managing / liaising with outsourced vendors to develop and/or provide learning content; experience developing blended learning solutions for different learning modalities. (e.g., e-learning, classroom training, virtual training, etc.)
Knowledge of mobile learning requirements; knowledge of social learning concepts and application.
Knowledge of e-learning standards and LMS courseware integration with AICC and SCORM.
Knowledge of emerging and progressive content development tools and techniques; familiarity with content authoring tools / development technologies (e.g., Articulate, Adobe Captivate, HTML, etc.); knowledge or experience in creating reusable content / learning assets.
Learning Design and Development: Knowledge of processes, tools, and techniques for designing and developing a solution to stated learning needs.
Learning Delivery: Knowledge of methods and alternatives for delivering learning solutions.
Adult Learning Theory and Practice: Knowledge of concepts and practices of adult learning and its application to the workplace.
Learning Evaluation: Knowledge of methods, tools, and techniques for evaluating the effectiveness and impact of learning.

Physical Demands/Work Environment:

Travel may be required.

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