Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

MAIN PURPOSE AND SCOPE OF THE JOB.

Managing Diptyque UK Operations and Inventory.

Management of Sales Orders (Retail, Wholesale), Inventory for all UK (inc. Ecom and Corporate) and 3PL management.

Management of logistics partners.

Manage and Improve accuracy in orders processing, deliveries, freight/shipments and inventory control.

REPORTS TO: CFO

The role has direct reports such as Client services and  stock controllers supporting all field locations

LOCATION: Head Office in Central London

DUTIES AND KEY RESPONSIBILITIES

• Inventory Management -> optimize ECOM and Stores stock holding
• Manage Sales Orders (all divisions)
• 3PL Management with Performance Measures and Reporting
• Shipping and Freight Management to optimize costs

SALES ORDER AND INVOICING

• Manage Sales orders Process for Retailers and Stores
• Manage, Updating Delivery Schedules (Stores and Retailers) and Communicate to internal and external stakeholders
• Supporting sales during launches/animations & liaising with supplier for extra stock if necessary.
• Review with Planning Manager as well as coordinating with Retailers, the range of items coming  out of lifecycle (Discontinued, Obsolete, etc…)
• Organize Priority deliveries for our Retailers during yearly Key Events
• Manage end to end processing fulfilment of Corporate sales orders dispatching from 3PL.  Act as the key corporate operational contact for the Corporate Manager and finance team, providing stock information, order updates and PODs where required.
• Oversee Retailer returns processing across our key locations and manage return receipt with the 3PL
• POS Orders to Retailers and Stores

INVENTORY MANAGEMENT

• Oversee inventory levels and accuracy to prevent out of stocks or overstock situations
• Implement inventory control measures and cycle counting processes working closely with the Retail Manager
• Coordinate with demand planning to ensure an adequate supply of products
• Manage and Monitor stocktake process in 3PL and Retail team; and report and investigate all discrepancies.
• Implement inventory control measures and cycle counting processes
• Stock Reconciliation report between ERP and 3PL
• Stock replenishment and Order Processing
• Develops strong partnerships with the core cross functional team.
• Coordinate the SKU rationalization and product discontinuation processes

STOCK TAKE

• Liaising with boutiques regarding preparation and guidelines for stock takes in strong collaboration with the Retail Manager
• Manage and oversee the end to end stock count process in boutiques, ensure all discrepancies are investigated and the process is completed in Cegid to update stock holding for boutiques
• Circulating stock take results to relevant teams with narrative explain results

FREIGHT AND SHIPPING MANAGEMENT

• Ensure compliance with laws and regulations related to the shipping and handling of products
• Setup key performance indicators (KPIs) for fulfilment operations
• Regularly analyse and report on performance metrics, making data-driven decisions for process improvement (at Warehouse operation and Transport levels)
• Identify opportunities for process optimization and cost reduction
• Stay informed about relevant shipping and customs regulations
• Act as the key point of escalations for Freight company and Client Service Manager on any transport related matters

3PL MANAGEMENT

• Supervise the 3PL activity to ensure timely and accurate order fulfilment
• Negotiate with the 3PL (acting as 4PL) to optimize costs
• Implement continuous improvement initiatives to enhance overall efficiency and customer satisfaction
• Develop and manage the fulfilment centre budget, including labour, technology, and operational costs
• Implement processes for handling returns
• Monitor and address any issues related to damaged or incorrect items
• Collaborate with customer service teams to address customer inquiries and concerns related to fulfilment
• To develop and maintain reporting that supports day to day decisions and drives continuous improvement for global supply planning

Channel Operations Management
Own operations across all sales channels, each with distinct workflows, ensuring 3PL resources are optimally allocated to meet demand, SLAs, and service targets.

E-commerce Operations & Warehouse Management

• Own PO and inventory management for e-commerce, ensuring availability of key products and zero avoidable stockouts (including saleable and POSM)
• Lead end-to-end e-commerce fulfilment, driving accuracy, speed, and consistent adherence to quality standards
• Enforce packaging standards to ensure brand consistency and minimise damage/returns
• Maintain seamless day-to-day fulfilment execution, proactively resolving operational issues
• Partner with 3PL to deliver continuous process and productivity improvements and analyse fulfilment costs, identifying and implementing cost-saving initiatives
• Own the e-commerce returns process, driving SLA adherence, efficient turnaround, and root-cause reduction
• Own and manage SLAs across warehouse operations and carrier partners, ensuring performance is tracked, met, and continuously improved
• Ensure value-added services (VAS), including engraving and gift wrapping, are executed to a consistently high standard and within SLA
• Act as the primary operational interface for Customer Services, resolving fulfilment, delivery, and stock queries quickly and accurately

The successful candidate will:

• Have had over 5 years’ experience in inventory and warehousing management
• Knowledge and implementation on a daily basis of client services and order processing
• Have an incredibly strong analytical mind-set. 
• Have the ability to problem solve and get to the crux of the issue by using strong influencing skills and succinct communication
• Be pro-active and self-motivated. You will need to be persistent to get the right information from the right people.
• Be comfortable presenting to senior leaders
• Calm under pressure, with strong analytical, organisational, decision making and proven presentation skills.
• Innovative approach, forward thinking, able to think outside the box.

Qualification:

• Supply Chain Management from IoSCM or equivalent qualification
• High level of excel, and other IT Microsoft package.
• Experience Navision, Cegid and Tableau an advantage.
• Strong attention for details
• Team Management experience required

Diptyque is committed to diversity in all its forms and considers each application carefully.