About the Department

Performs skilled clerical and responsible administrative work in support of the Community Development Department’s Building and Permitting Division. This position provides administrative and customer service support related to permitting and building activities, including responding to public inquiries, maintaining records, preparing documents, and assisting with daily division operations. The position regularly utilizes the City’s Building and Permitting software system to research permit information, monitor permit activity, and respond to permit-related inquiries. Work is performed under the regular supervision of the Permit Administrator.

Position Duties

• Responds to inquiries from citizens, contractors, businesses, inspectors, and staff regarding building and permitting processes, in person, by telephone, and electronically.
• Greets and assists visitors in a professional and courteous manner and serves as a point of contact between the public and Community Development staff.
• Utilizes the Building and Permitting software system to review permit applications, track permit status, research historical permit records, and address permit-related inquiries.
• Prepares, types, and processes a variety of documents, including permits, notices, correspondence, memoranda, reports, and spreadsheets.
• Maintains accurate departmental filing systems and official records in both electronic and physical formats.
• Assists with permitting and building-related administrative processes, including tracking applications and supporting inspection coordination.
• Coordinates the exchange of information and documentation with other City departments, outside contractors, business partners, and governmental agencies.
• Schedules meetings, inspections, appointments, and travel for division staff, as assigned.
• Operates standard office equipment, including computers and related software applications, multi-line telephone systems, copy machines, and audio/visual equipment.
• Performs other related duties as assigned.

Minimum Qualifications

• High school diploma or GED required.
• Graduation from an accredited community college with coursework in business, public administration, or a related field is preferred.
• Any combination of education and experience equivalent to clerical or administrative work will be considered.
• Experience in a municipal or governmental office environment is preferred.

Other Qualifications

Knowledge, Skills, and Abilities

• Knowledge of modern office practices, procedures, and recordkeeping systems.
• Knowledge of professional business writing, customer service principles, and office communication practices.
• Working knowledge of municipal government operations, including basic financial and budgeting procedures.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to learn and effectively utilize permitting, building, and financial software systems.
• Ability to professionally represent the Community Development Department when responding to inquiries, complaints, and requests for information.
• Ability to prioritize work, manage multiple responsibilities, and adapt to changing workloads.
• Ability to establish and maintain effective working relationships with elected officials, department directors, coworkers, contractors, associates, and the general public.

• Sedentary work requiring exertion of up to 10 pounds of force occasionally and negligible force frequently or constantly to move objects.
• Duties may include crouching, reaching, walking, pushing, fingering, grasping, and repetitive motions.
• Vocal communication and hearing are required to exchange information at normal spoken levels.
• Visual acuity is required for preparing and analyzing written or electronic data, operating office equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
• The employee is not exposed to adverse environmental conditions.