JOB TITLE:     Receptionist

DEPARTMENT:   Urology Clinic

    

GENERAL SUMMARY

The receptionist performs clerical duties of the Urology Clinic. Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff.   Provides staff support to the Physician in operating the practices computer system.  Facilitates good communications through proper handling of information, inquiries and requests given or received by phone or in person; maintains a neat, well organized area and may assists with certain areas of patient care as directed.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1.    Verify insurance coverage/check for any other changes 

2.    Verify demographics and make changes in computer.

3.    Request co-pays or payment on account.

4.    Prepare bank deposits.

5.    Consult with physician and nurse to determine if a walk-in patient needs to be seen or worked in. 

6.    Communicate with the billing office for any questions or concerns about patient accounts.

7.    Prepare forms (work status, no show letter, check in forms). 

8.    Completes release of medical records, updating forms and schedules as necessary.

9.    Schedule appointments for providers and answer phones. Works closely with clinical staff to maintain effective scheduling workflow.

10.    Complete referrals as they are received and schedule patients appropriately.

11.    Assists patients with scheduling hospital tests, procedures, and follow ups as needed.

12.    Effectively communicate patient needs with the appropriate level of urgency.

13.    Collects information regarding department needs and maintenance of clerical supplies and equipment

14.    Scan and file documents in EMR

15.    Participates in unit and development and attainment of department

16.    Performs documentation duties in the patient record which is timely, accurate and concise.  

17.    Demonstrates awareness and sensitivity to patient’s rights, as identified by Bill of Rights.

18.    Functions with an awareness and application of safety issues as identified within the institution.

19.    Demonstrates sound knowledge base and actions in the care and decision making for care and decision making for designated patient populations. 

20.    Demonstrates an awareness of self-responsibility and accountability for own practice.

21.    Demonstrates self-directed learning and participation of continuing education to meet own development needs. 

22.    Seeks validation of knowledge base and skill level and assertively seeks guidance in areas of question.

23.    Demonstrates awareness of legal issues in all aspects of patient care and unit functions and strives to manage situations on a reduced risk manner. 

24.    Demonstrates effective communication methods and skills, using lines of authority appropriately. 

25.    Remains flexible in staffing patterns and resolution of staffing conflicts.

26.    Will cross train to help with scheduling, phones, and chart prep if needed.

27.    All other duties as assigned.

PHYSICAL REQUIREMENTS

1.    Requires sitting for long periods of time; also stooping, bending, and stretch for files and supplies. Occasionally lifts files or paper weighing up to 20 to 30 pounds.

2.    Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm minimal, operate a calculator, telephone, copier, and such other office equipment as necessary.

 

3.    Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

4.    It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

5.    Auditory acuity to hear others for purposed of fluent communication.

6.    Physical strength to perform the following lifting demands:

a.    Floor to waist - 40 pounds

b.    14” to waist - 50 pounds

c.    Waist to shoulder - 20 pounds

d.    Shoulder to overhead - 10 pounds

e.    Carry 40 pounds for 30 feet

f.    Push 40 pounds/force for 30 feet

g.    Pull 40 pounds/force for 30 feet

h.    Patient transfer with gait belt

i.    Ability to push patient in wheelchair

REPORTING RELATIONSHIP

Reports to Office Manager