• Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation.
• Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
• Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
• Continuously learn and adapt to emerging technologies.
• Ensure compliance with security protocols and handle sensitive data responsibly.
• Assist in the development of online knowledge base.
• Collaborate with department projects or testing.
• Works established schedule, with other hours as needed.
• Performs other related duties as assigned.