2025 - 2026 School Year
Bridgeport Public Schools
Human Resources Department
45 Lyon Terrace, Room 324
Bridgeport, CT  06604

ADMINISTRATIVE JOB OPENING

Information Technology Services (ITS) Manager of Enterprise Services (MES)
Bridgeport City Supervisors Association Full-Time Staff SALARY RANGE: $80,000.00 - $85,000.000

GENERAL STATEMENT OF DUTIES:

·         The Information Technology Services, Manager of Enterprise Services (MES) oversees and administers the District’s enterprise technology platforms, including cloud services, business applications, and collaboration tools.

·         The MES provides operational and functional support for all enterprise-level technology solutions, ensuring alignment with District goals and compliance with industry, federal, state, and local standards. Provides operational and functional support to the District’s technology needs for the data center hardware and software as provided by the Director of Information Technology Services or designee.

·         As appropriate, provides escalated on-site support for hardware, software and network connectivity issues to direct reports. Acts as the primary point of communication for the Director of ITS and the operations of the District’s enterprise services.

·         Acts as the primary point of contact for the Director of ITS regarding enterprise services and solutions, and coordinates with internal and external stakeholders to ensure optimal service delivery and user satisfaction. The position is directly supervised by the Director of Information Technology Services and may have Enterprise Application Analysts, Integration Specialists, and other technical staff as direct reports to facilitate operations of the division.

MAJOR RESPONSIBLITIES:

·         Assists in development and implementation of the District’s disaster recovery and business continuity planning for offices and staff in multiple operating, business and functional units.

·         Responsible for the District’s technology infrastructure systems inventory, maintenance and software license management for District and ITS production operational systems.

·         Must monitor and implement security compliance for systems in accordance with District, department, federal, state and local standards, policies and procedures.

·         Responsible for maintenance of systems documentation including, but not limited to, ITS operations manuals, schemas, and designs.

·         May serve as the technical and communications liaison to and from District stakeholders and key academic users for communications, initiatives and needs assessments.

·         Assists in procurement, installation and lifecycle maintenance of District hardware and software servers, operating systems and other software.

·         Manages the automation systems and upkeep of account setup and information systems access.

·         Acts as the point of contact for the Department Operations Facilitator, User Services and the Academic Support Team on all relevant enterprise issues.

·         Performs complex software and hardware troubleshooting, patches and installations in cooperation with ITS User Services and in accordance with established SLAs for production maintenance.

·         Must be able to provide consulting, training, educational and technical support for District staff for standard District technology enterprise systems.

·         Assists in maintaining the District’s endpoint fleet of Windows, MacOS, IOS and Android.

KNOWLEDGE/SKILLS:

·         Bachelor’s degree and 3 to 5 years related experience or equivalent combination desired.

·         Professional certifications from CompTIA, Cisco, Ruckus (Brocade), Extreme, Palo-Alto and Dell certifications are preferred, advancement of continuing knowledge for current trends in technology.

·         Demonstrated experience with Microsoft System Center products (SCOM/MECM/SCSM), Windows Server, Azure, Microsoft (Office) 365, Cisco UCS/UCSM, Google G-Suite and VMware vSphere, ESX and Horizon.

·         Ability to manage and maintain Microsoft SQL, Oracle, MySQL, Postgres preferred.

·         Ability to provide direct project management and oversight for technology implementations.

·         Ability to monitor logs, SNMP, SIEM and manipulate, analyze and interpret data for trends.

·         Strong ability to support and troubleshoot of Linux, FreeBSD, Windows, MacOS, Android and IOS.

·         Must have a strong dedication to customer service and an ability to provide training is preferred.

COMPLEXITY/PROBLEM SOLVING

·         Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable) to plan and operationalize the information technology objectives of ITS for the District.

·         Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances. Duties may require non-routine analysis, research and follow-through.

·         May act as a resource to others to solve problems for academic and administrative end-user issues.

DISCRETION/LATITUDE/DECISION-MAKING

·         Exercise independent judgment, work affords significant opportunity to act independently on assigned tasks with overall direction and vision provided by the Director of ITS.

·         Manager operational and functional duties are performed under minimal supervision.

RESPONSIBILITY/OVERSIGHT FINANCIAL & SUPERVISORY

·         Financial responsibility may include working within a budget to complete projects under the direction of the Director of ITS, including performing the e-Rate yearly submission for Form 470/471 and other funding and grant forms as relevant.

·         Assist in obtaining quotes with vendors for the purchase equipment using USAC e-Rate, grants and other funding sources for infrastructure, data center, networking, and telecom needs.

COMMUNICATIONS/INTERPERSONAL CONTACTS

·         Work and communicate with a wide range of people – peers, vendors, the public, staff members including faculty, staff and students and others external to the District.

·         Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.

·         Demonstrate sensitivity in handling confidential information.

·         Formulate and clearly communicate ideas to others.

·         Fluency in English required, ability to speak other languages such as Spanish helpful

WORKING CONDITIONS/PHYSICAL EFFORT

·         Work requires ability to lift 50 pounds on a semi-regular basis. Work may require moderate physical exertion and/or physical strain for moving equipment and performing rack installations.

·         Willingness to work flexible hours and ability to work under stress during peak workload periods.

·         Willingness and ability to travel within the city of Bridgeport to different District managed locations.

Position Open Until Filled

Salary range is in accordance with the BCSA "S" Agreement.

This job description is not, nor is it intended to be, a complete statement of all duties, functions, responsibilities, qualifications, physical, and cognitive, which comprise this position. The above is intended to be a fair representation of the "typical" demands of the position. In all cases, these relationships, functions, and their applications are subject to change by the Superintendent.

It is the policy of the Bridgeport Board of Education not to discriminate on the basis of race, color, sex, sexual orientation, marital status, religion, age, national origin, ancestry, physical disability, present or past mental disorder, mental retardation, or learning ability, in any of its education programs, activities, or employment practices. The Bridgeport Board of Education is an Affirmative Action/Equal Opportunity Employer.