We are looking for a Quality Assurance Supervisor to oversee quality assurance processes within the Business Operations Department, ensuring contract compliance, accuracy, and adherence to performance standards and deadlines. This position is a full-time contract role based in Boca Raton.

What You’ll Do

• Oversee the workload of the work unit to ensure quality, accuracy, and timely completion of daily and weekly tasks

• Assign and distribute work effectively to meet aggressive deadlines

• Communicate proactively and effectively with department team leaders, supervisors, and managers

• Manage human resource functions including training, evaluations, coaching and mentoring, and recommendations for salary increases, promotions, and corrective action

• Review and approve employee timesheets and leave requests

• Assist with the preparation, production, and analysis of data results and KPI reports in agreed-upon formats

• Develop, document, and maintain department Standard Operating Procedures (SOPs)

• Analyze performance data and recommend continuous improvement initiatives to management

• Support day-to-day operations management to ensure key performance metrics are met and maintained

• Train, evaluate, and mentor staff members, including guidance of contracted staff to meet program goals and objectives

• Perform other duties or special projects as assigned or required

What You’ll Need

Required:

• Strong analytical, problem-solving, and decision-making skills

• Management experience with strong communication, organization, and time management skills

• Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment

• Proficiency in Microsoft Word, Excel, PowerPoint, Teams, Outlook, and related reporting tools

• Demonstrated leadership skills in a team-based environment with the ability to motivate and empower employees

• Ability to analyze trends, see the big picture, and conceptualize outcomes

• Excellent interpersonal, written, and verbal communication skills

• Strong teamwork, flexibility, and mentoring skills

Preferred:

• Experience working in business operations, compliance, or quality-driven environments

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional movement to attend meetings

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor