Description
Job Title: Unit Manager
Reports To: Home Manager / Deputy Manager
Job Purpose:
To plan, implement, monitor, and continuously improve the delivery of person-centred care within the Unit. The Unit Manager ensures that residents receive the highest standards of care in a safe, supportive, and respectful environment. This includes supervision of staff, compliance with regulatory standards, support with daily care, and maintaining the wellbeing, dignity, and independence of all residents. The Unit Manager also deputises for the Home Manager or Deputy Manager when required.
About the Role
Key Responsibilities:
1. Care Delivery and Resident Wellbeing
Ensure the highest levels of personal, emotional, and social care are delivered to residents in line with their individual care plans.
Carry out initial and ongoing assessments of care needs, ensuring plans are person-centred, up to date, and regularly reviewed.
Support residents with daily living activities including mobility, continence care, nutritional needs, end-of-life care, and social engagement.
Maintain accurate, up-to-date records and documentation for all aspects of care and health monitoring.
Monitor residents for signs of confusion, behavioural changes, or deterioration and take appropriate action.
Promote privacy, dignity, independence, choice, and inclusion for all residents.
Ensure holistic assessments are completed upon admission, including nutritional, continence, and risk assessments.
2. Clinical and Medication Oversight
Ensure safe administration, storage, and recording of medication in accordance with NMC, company, and national standards.
Monitor medication compliance and ensure staff are trained and competent in medicine handling.
Liaise with GPs, district nurses, and other healthcare professionals to ensure medical needs are met.
Ensure end-of-life care is delivered compassionately and in line with residents’ wishes.
3. Staff Management and Development
Lead, support, and supervise a team of care staff.
Oversee staff induction, orientation, ongoing training, and development in line with regulatory requirements.
Provide regular supervision with senior carer, appraisal, mentoring, and performance management and ensure these are completed by senior carers with carers.
Support Home Manager / Deputy to ensure colleagues maintain a 95% compliance on training.
Ensure staff understand and comply with company policies, care standards, and health and safety requirements.
4. Quality Assurance and Compliance
Ensure full compliance with all statutory, regulatory, and company policies, including those related to:
Fire safety
Infection control
COSHH
Safeguarding
Health & Safety
Conduct and document regular risk assessments and audits (care plans, medication, environment).
Ensure accurate and timely completion of all relevant records and documentation.
Promote continuous improvement in care standards and actively participate in quality initiatives.
5. Operational and Environmental Oversight
Prepare and manage staff rotas to ensure safe staffing levels and efficient service delivery.
Ensure a high standard of cleanliness and maintenance across the Unit reporting any shortcomings to the Home Manager / Deputy.
Monitor and manage stock levels of care and medical supplies effectively.
Ensure safe working practices, reporting any hazards or defects to the relevant person promptly.
Respond appropriately to Nursecall systems, telephone calls, and visitors.
6. Resident Engagement and Family Liaison
Promote and participate in activities that enhance residents’ physical, mental, and emotional wellbeing.
Encourage resident involvement in decision-making and respect their preferences and life histories.
Maintain positive relationships with residents’ families and keep them informed of care developments.
Value cultural, religious, and personal diversity in all interactions.
7. Leadership and Team Communication
Deputise for the Home Manager or Deputy Manager when required.
Complete staff and resident meetings.
Communicate effectively with all internal departments and external agencies.
Immediate line management of senior care colleagues.
Foster a positive team culture and uphold the values of respect, compassion, and professionalism.
Required Skills, Qualifications & Experience:
Essential:
Proven experience in a care environment, in a supervisory or leadership role
Strong communication and interpersonal skills
Ability to lead, motivate, and develop a care team
Knowledge of regulatory requirements in residential care settings
Competence in medication handling and record keeping
Satisfactory enhanced DBS check and reference checks
Desirable:
NVQ Level 3 in Health & Social Care (or working towards)
Experience in safe handling of medication
Previous experience managing staff rotas and conducting audits
General Expectations:
Maintain professional knowledge and participate in training as required
Promote the reputation of the Home and uphold confidentiality at all times
Adhere to all company policies and procedures
Carry out any other reasonable duties as directed by Home Manager / Deputy.