Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE  

 This role provides essential support to the Program Manager while serving as a primary client-facing representative for our organization with managers, employees, clients, partners, and stakeholders. Centered on client-focused case work, the position delivers clinical support to clients and collaborates closely with the integrated team supporting them.  

A key responsibility is streamlining clinical communication and developing coordinated service strategies for programs addressing complex crises that involve both psychological and environmental factors. 

STATUS 

Exempt. This position is open to applicants of all genders. 

 
HOURS (30 HOURS PER WEEK) 
Monday to Thursday 1000 - 1600 (these are tentative hours, line is flexible)  

This position requires the ability to work flexible hours based on program

 needs. 

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
• 2023 High-Performance Culture Award from Supporting Lines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

KEY ACCOUNTABILITIES  

• Provides relief to program managers in the areas of external clinical information, behavioral and support planning, and communication with external stakeholders to enable program managers to invest fully in operations and team culture 
• Participates in high level case planning and conference with reference to service recipient internally and externally 
• Leads by facilitating and influencing all partners to achieve a desired outcome that considers the supported individual’s unique circumstance 
• Collaborates and problem-solves with program staff and other health care team and community professionals/agencies, assessing the urgency and appropriateness of service needs, triaging as necessary to mitigate delays 
• Appropriately advocates for service user in community when needed 
• Investigates and identifies systematic gaps in service delivery and develops strategies to gain access or navigate client specific service needs 
• Consults with individuals about their symptomology, medication, and activities of daily living to contribute towards the service user's ability to function and thrive on a day-to-day basis and within the community 
• Contributes to behavioral support plans with critical focus on designing and coordinating with behavioral consultants on specific safety plans 
• Provides integrated support services to program staff and supported individuals in alignment with The Mandt System principles  
• Utilizes a trauma informed approach in all support aspects of role 
• Educate staff and program management about service user specific substance use, and mental health 
• Support program management with areas of education, training, and team culture as needed 
• Other duties as assigned 

EXPERIENCE AND SKILLS 

• Master’s degree in psychology OR A combination of education and experience may be considered 
• 5 years of related/transferable experience  
• Clinical experience (an asset) 
• Demonstrated ability to maintain therapeutic rapport with service users 
• Skilled in developing various interventions for clients living within a community setting 
• Ability to Advocate on behalf of service users. 
• Advanced knowledge of de-escalation strategies for service user experiencing a psychiatric crisis 
• Broad knowledge of case management and practice within a client and family centered care model for clients with complex health care needs 
• Demonstrates ability to solve problems using sound judgement in applying critical thinking skills within safe limits of client care 
• Demonstrated ability to plan, organize and prioritize work in collaboration with others 
• Ability to establish and maintain effective and professional working relationships with team members, clients, partners and stakeholders 
• Strong communication skills (listening, verbal and written) 
• Strong skills with Microsoft Office and other meeting and webinar platforms 
• Ability to manage time efficiently, high level of accuracy, and attention to detail 

 
REQUIREMENTS 

• Ability to successfully complete a Vulnerable Persons Criminal Records Check 
• Ability to successfully pass a reference check 
• Current Emergency First Aid Certificate 
• Valid BC class 5 driver’s license  
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements 
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients 

COMPENSATION 
 The annual salary range for this position is $69,200 to $86,520 will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. 

CLOSING DATE

Monday, April 6, 2026 by 1600