HiringCafe
Posted 5d ago

Call Center Representative

@ Anakeesta
View All Jobs
Gatlinburg, Tennessee, United States
$17/hrOnsiteFull Time
Responsibilities:Answer calls, Respond emails, Resolve complaints
Requirements Summary:High school diploma or equivalent; proficient in computer applications; 1-3 years call center/customer service experience; strong customer service knowledge; excellent data entry, typing, and communication; able to handle difficult situations professionally; availability to work days, nights, weekends, and holidays.
Technical Tools Mentioned:Computer Applications, Data Entry, Typing, CRM software
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Job Description

Call Center Representative 



Job Summary 

Anakeesta is seeking Call Center Representatives to be the primary point of contact for guests. You will answer incoming calls and emails, provide information about the park, manage complaints, and troubleshoot customer service issues—all while projecting a professional and friendly company image. 



Your Responsibilities 





  • Answer incoming calls and respond to guest emails. 







  • Provide service, event, and operational information to inquiring guests. 







  • Resolve customer complaints efficiently and professionally. 







  • Research and identify solutions using available resources and software. 







  • Route calls to appropriate departments or personnel. 







  • Document call details accurately following standard operating procedures. 







  • Recognize and report trends in customer calls to management. 







  • Follow up with guests when necessary to ensure satisfaction. 







  • Complete call logs and generate reports as required. 







  • Perform other duties as assigned.