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Posted 2y ago

Cloud Operations and Customer Support Engineer

@ Intellectix
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Denver, Colorado, United States
OnsiteFull Time
Responsibilities:maintain infrastructure, respond issues, document procedures
Requirements Summary:Bachelor's degree in IT or related field; 2+ years in cloud operations and customer support; AWS, Linux, DevOps, CI tools.
Technical Tools Mentioned:AWS, Linux, GitLab CI, Nexus, DevOps, Agile/Scrum
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Job Description

Cloud Operations and Customer Support Engineer


Location: Denver, CO
Clearance: TS/SCI
Citizenship: US Citizenship Required


Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Cloud Operations and Customer Support Engineer, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.


In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.


Key Responsibilities:

  • Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
  • Respond to and resolve customer issues, providing top-tier technical support and customer service.
  • Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
  • Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
  • Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
  • Develop and maintain comprehensive documentation for application support procedures.


Qualifications:


Education/Experience:

  • Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
  • 2+ years of experience in IT, with a strong focus on cloud operations and customer support.


Required Skills:

  • Proficiency with AWS cloud services and infrastructure management.
  • Exceptional troubleshooting and problem-solving skills.
  • Experience in providing customer-focused technical support.
  • Knowledge of Linux distributions (e.g., RedHat, CentOS).
  • Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
  • Excellent communication and collaboration abilities.


Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.