Admissions Coordinator - Canada
The Admissions Coordinator serves as a front-line Key Responsibilities Core Admissions Operations Canadian & University Partnerships (Waterloo) Focused Pod Collaboration & Student Support Operational Excellence & Compliance Conversion & Accountability Additional Responsibilities Qualifications Work Environment & Physical Demands Hours & Travel Key Outcomes The anticipated salary range is $51,000 to $60,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law.
representative of Medforth Global Education (MGE), supporting one of its
universities by ensuring operational accuracy, efficiency, and consistency
across the admissions lifecycle. This role supports admissions operations
across Grenada, Northumbria, and Waterloo and any additional university
partnerships, with a strong focus on Canadian applicants and additional
responsibilities supporting the Waterloo University pathway and any additional
pathways to come. The Admissions Coordinator is a key part of a Pod, a small,
cross-functional team of an Admissions Officer, Admissions Coordinator,
Recruiter, and Financial Aid/Institutional Student Financial Assistance
Specialist, focused on efficiently moving students through the admissions
funnel.
The Admissions Coordinator is responsible for ongoing funnel
progression through timely application processing and file completion, ensuring
accurate documentation, proactive follow-up with students, and seamless
collaboration with team members to keep applicants moving forward toward
enrollment. This position also requires responsiveness and adaptability across
regions, with responsibilities that may vary to meet the unique needs of
applicants across the US, Canada, and International markets.
daily processing of applications and supporting documents across Grenada,
Northumbria, Waterloo and any additional university partnerships.
as the primary point of contact for applicant file completion and
inquiries
data entry accuracy and maintain integrity across all applicant records
accurate and up-to-date applicant records in Salesforce to track progress
across all campuses
and send acceptance and scholarship letters while maintaining proper
documentation
Responsibilities
dedicated support for Canadian applicants, ensuring alignment with
regional expectations, timelines, and communication standards
as a key operational resource for the Waterloo University pathway,
including:
application processing and document verification specific to Waterloo
applicants
with workflow coordination between internal teams and Waterloo partners
applicant progression and identifying bottlenecks unique to the Waterloo
pipeline
with Admissions Officers and leadership to ensure consistent and efficient
processing of Canadian and Waterloo cohorts
reporting, tracking, and process improvements related to Canadian
applicant volume and Waterloo operations
as an integral member of the Pod team to deliver coordinated, holistic
support throughout the admissions process
deposited students through key enrollment steps including financial aid,
housing, travel, registration, and orientation
applicants at risk of disengagement and escalate for timely intervention
knowledge of application processing compliance requirements and support
adherence to institutional and regulatory standards
process inefficiencies, particularly within Canadian and Waterloo
workflows, and escalate opportunities for improvement
funnel progression and ensure timely and accurate processing aligned with
admissions timelines
the document submission process for assigned applicants from application
through enrollment
to individual and team enrollment goals through timely communication and
follow-up
funnel health across all campuses, with heightened accountability for
Canadian and Waterloo applicant movement
coverage across admissions functions to ensure uninterrupted service
with admissions projects, reporting, and data management initiatives
other duties and special projects as assigned, particularly those
supporting multi-campus and Waterloo operations
This position may perform other related duties as required to meet the ongoing
needs of the department/institution.
degree required
in higher education admissions, student services, or a related customer
service role strongly preferred.
performed in a positive, creative, and collaborative office environment.
frequent use of computers, phones, Zoom, and other online communication
platforms.
be comfortable engaging applicants and families virtually and by phone as
a key part of the applicant journey.
work week
required during peak admissions periods, including evenings and weekends.
to adjust schedule to accommodate applicants across multiple time zones.
Experience Excellence: Applicants consistently report feeling valued,
informed, and supported throughout the admissions process.
Glove Service: Zoom/phone interactions and proactive outreach create a
concierge-style experience that builds trust and commitment to SGU.
Accuracy: Applications are processed and tracked with precision,
supporting timely decision-making and committee readiness.
Collaboration: Coordinated teamwork ensures a seamless,
student-centered journey from inquiry to enrollment.
follow-up and escalation as appropriate.
Responsiveness: Duties are adapted to meet the specific needs of
applicants in the US, Canada, or International regions.
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.