Description

Key Responsibilities:

- Manage and mentor BDC team members, including recruitment, training, and performance evaluation.

- Set and achieve sales, customer service, and revenue targets.

- Develop and maintain a comprehensive sales and marketing strategy.

- Implement and manage lead management systems, CRM tools, and sales software.

- Analyze sales data and market trends to optimize BDC performance.

- Collaborate with dealership departments (Sales, Service, Marketing) to ensure alignment and maximum results.

- Ensure exceptional customer experience and satisfaction.

- Stay up to date with industry best practices and market developments.

Requirements

3+ years of BDC management experience in an automotive dealership.

- Proven track record of sales growth, customer satisfaction, and team leadership.

- Excellent communication, coaching, and problem-solving skills.

- Strong analytical and organizational abilities.

- Familiarity with CRM software, sales tools, and lead management systems.

- High school diploma or equivalent required; Bachelor's degree preferred.

Summary

- Lead and manage the Business Development Center (BDC) team to drive sales growth, customer engagement, and revenue generation for the dealership.

- Develop and implement effective sales strategies, processes, and training programs to ensure team success.