Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

Your Role Will Include:

• Responding to customer inquiries via chat with a friendly and professional demeanor.
• Resolving issues and providing information about AT&T products and services.
• Handling customer complaints and questions effectively, ensuring satisfaction.
• Maintaining a positive attitude while managing multiple chat interactions simultaneously.
• Documenting conversations and ensuring follow-up where necessary.