Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

 

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

 

From prototype to real-world impact - be part of a global shift by doing work that matters.

Role Overview

We are looking for a Solution Manager to join our Managed Services practice, focused on shaping and defining client solutions during the pre-sales phase.

This is a client-facing, consulting-oriented role operating at the intersection of business requirements, solution architecture, and commercial solutioning. You will work closely with sales teams, clients, and internal subject matter experts to translate client needs into structured, high-quality solution proposals aligned with Endava’s service portfolio.

The role focuses on solution shaping, requirements definition, and RFx response leadership, ensuring that proposed solutions are clear, viable, and aligned to business outcomes. It does not involve delivery ownership or deep hands-on engineering, but requires a strong understanding of how services are structured and delivered across multiple technology domains.

Key Responsibilities

Solution Shaping & Service Design

• Analyse client requirements (formal RFx or informal demand) and translate them into structured solution approaches
• Map client needs to Endava’s Managed Services portfolio (Service Desk, Cloud Operations, Application Management, Cyber Security)
• Define high-level solution constructs, including scope, service boundaries, and operating model
• Identify solution options and evaluate trade-offs (e.g. cost, scalability, service model)
• Collaborate with domain SMEs to validate solution feasibility and completeness
• Define and document assumptions, dependencies, and constraints

Pre-sales & RFx Leadership

• Lead or significantly contribute to RFx responses (RFP, RFI, RFS), from initial analysis through to submission
• Structure and develop response artefacts, including proposals, presentations, and supporting documentation
• Develop and articulate solution narratives and value propositions
• Engage with SMEs across multiple domains to gather, challenge, and consolidate inputs
• Define initial team structures and contribute to cost modelling and commercial shaping
• Manage clarification cycles and coordinate responses to client queries
• Maintain structured, version-controlled documentation in shared repositories (e.g. SharePoint)

Client Engagement & Workshops

• Lead and facilitate discovery and clarification workshops with clients
• Engage confidently with client stakeholders and internal sales teams
• Drive structured discussions to refine requirements and validate assumptions
• Support solution validation during bid phases and early post-award stages
• Contribute to client presentations and pitches

What This Role Is Not

• No delivery or operational ownership
• No line management responsibilities
• No requirement for deep hands-on technical design or engineering
• Contributes to solution costing but does not own client-facing commercial negotiations

Required Skills & Experience

Experience

• Proven experience in a client-facing role within IT services, consulting, or managed services
• Experience supporting or leading pre-sales activities and RFx responses
• Exposure to solution shaping or service design in a multi-domain environment
• Understanding of managed services operating models and service-based delivery

Core Capabilities

• Strong analytical and conceptual thinking, with the ability to structure complex problems
• Ability to synthesise inputs from multiple stakeholders into a coherent solution
• Strong stakeholder engagement and communication across technical and business audiences
• Commercial awareness, including exposure to team structuring and cost considerations

Tools, Communication & Practical Skills

MS Excel

• Ability to analyse, structure, and interpret large datasets (e.g. ticket volumes, service metrics, operational data)
• Experience working with cost models, including:
  • Adapting and improving existing templates
  • Building bespoke models based on client requirements
  • Structuring data to support solution sizing and commercial inputs
• Strong attention to detail and data accuracy

PowerPoint & Visual Communication

• Ability to create clear, structured, and client-ready presentations
• Translate complex solution concepts into concise, visually effective narratives
• Structure content to support logical storytelling in client pitches and RFx responses

Word & Written Communication

• Development of high-quality written proposals and RFx responses
• Ability to structure documents clearly, including:
  • Executive summaries
  • Solution descriptions
  • Assumptions and dependencies
• Strong written communication skills with attention to clarity, tone, and consistency

Communication & Presentation Skills

• Excellent verbal communication skills, with the ability to engage confidently with clients and internal stakeholders
• Strong facilitation skills for workshops and structured discussions
• Ability to present complex ideas in a clear, concise, and business-relevant manner
• Ability to adapt communication style to both technical and non-technical audiences

Collaboration & Document Management

• Experience working with document management and collaboration tools (e.g. SharePoint)
• Ability to organise, maintain, and version-control proposal artefacts
• Strong coordination skills when working with multiple contributors across domains

AI & Automation Awareness

• Experience using AI tools (e.g. generative AI, copilots) in a professional context
• Ability to demonstrate how AI is used to improve productivity (e.g. proposal writing, data analysis, structuring responses, research)
• Openness to adopting AI-driven approaches to enhance pre-sales and solution development activities

Certifications (Preferred)

• ITIL Foundation (v4) or equivalent understanding of IT Service Management
• Cloud certification at foundation level (e.g. AWS, Azure, or GCP)
• Business Analysis certification (e.g. IIBA) or equivalent experience
• Pre-sales or proposal-related certifications (e.g. APMP) are a plus

Reporting Line

This role reports into the Head of Solution Management and operates as part of a central solutioning function, collaborating closely with Sales, Delivery, and domain SMEs across the Managed Services organisation.

Recruitment Process

Initial Interview

An introductory discussion focused on your experience, client engagement exposure, and involvement in pre-sales or solutioning activities.

Practical Assessment (RFx Simulation)

Shortlisted candidates will be invited to complete a case study based on a realistic RFx scenario.

• The case study will be completed offline, allowing you to work at your own pace
• Candidates will have up to five days to submit their response
• You will be provided with a structured set of inputs reflecting a typical client request

Expected outputs may include:

• A PowerPoint presentation outlining the proposed solution approach
• A high-level cost model (Excel), including team structure and assumptions
• Supporting content such as assumptions, dependencies, and clarifications

The assessment is designed to reflect real activities performed in the role while remaining focused and time-bound.The case study is expected to take approximately 3–5 hours of focused effort.

We are not expecting a perfect or fully detailed solution, but rather a clear, structured approach that reflects your thinking and experience.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.