Posted 1w ago

Customer success management for Raman imaging

@ Bruker
Beijing, Beijing, China
OnsiteFull Time
Responsibilities:support growth, oversee applications, drive sales
Requirements Summary:Bachelor's in a STEM field; 2-3 years in analytical environment; strong Chinese and English communication; willingness to travel ~50%; strong analytical and interpersonal skills.
Technical Tools Mentioned:Raman spectroscopy, Raman microscopy, Bruker instrumentation
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Job Description
Overview:

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task. Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge



Responsibilities:
  • Support the big potential growth of the Raman imaging product business and achieve a new level of value NOB in the next three years.
  • Develop: Oversee existing and identify emerging applications of Raman microscopy & imaging.
  • Grow: Drive growth of business and success with Raman Microscopy at Bruker Optics
  • Understand: Have deep technical knowledge of Raman Microscopy and related techniques
  • Support of demo during the sales process, reporting the executed feasibility studies
  • Customer trainings/coordination of trainings at installation or on demand
  • Increase customer satisfaction with the Raman imaging product to develop more reference sites to support the business growth.
  • Sales and application support for the MIR/Raman product lines of the Bruker Optics division
  • Evaluation of potential clients in the Chinese sales territory supported by the MIR/Raman team
  • Responsible for the full sales process, starting with generating leads, also with the help of the lead finder/ distributor network, and evaluating the applications of interest for the clients.
  • Evaluating the right system configurations, preparing corresponding quotations with all Bruker good business practices to finalize the sale with the clients through a purchase order.
  • Coordinating the shortest possible installation times after delivery together with the other parties involved (client and service team)
  • NOB coordination from PO received to scheduling system installation to secure the fastest revenue recognition
  • Seeking new market opportunities and new applications
  • Supporting customer events like exhibitions, seminars, workshops, etc.
  • The employee shall directly report to the MIR Sales Manager of Bruker Optics China
  • accomplishment of high stress levels
  • Willingness to travel (at least 50% of the monthly working time)
  • Communication with the HQ in English, which requires good written and oral English language skills

 



Qualifications:
  • Bachelor's or equivalent level of knowledge in Chemistry, Engineering, Material Science, Physics, or related field
  • Minimum of 2-3 years of relevant experience in the analytical environment and/ or MIR and Raman scientific establishment, preferably more
  • Experience in achieving goals and supporting the territory's business growth.
  • A positive team player, self-motivated with strong analytical skills
  • Spoken and written communication skills in both Chinese and English
  • Ability to work in an analytical environment; being focused, ability to structure complex request scenarios
  • Capability of good people skills to easily connect with people from different markets (QC and academics)
  •  Competence to efficiently and professionally guide clients through the sales process