Description

Specific Duties and Responsibilities

§  Assist in the management of specific areas of the restaurant during scheduled shifts

§   Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow

§  Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team

§   Ensure that the restaurant is meticulously organized and staffed

§  Create and maintain a positive, safe, clean, and inviting environment for fans and team members

§  Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members

§  Models performance standards for all team members and workstations

§  At all times exhibit a genuine passion for excellence

§   Perform other duties as assigned by management

Requirements

§  Qualifications

§  Must be capable of supervising specific areas of the business in a fast-paced environment

§  Strong knowledge and application of safe food handling practices

§  Must be ServSafe® certifiable

Summary

Summary of Position

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A Shift Leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.