HiringCafe
Posted 8mo ago

L3 Systems Administrator

@ Gabtech Global
View All Jobs
North America
₱70k/moRemoteFull Time
Responsibilities:Resolve complex issues, Act as escalation point, Provide training to Tier 1/2 teams
Requirements Summary:5+ years in advanced systems/network administration; Bachelor's degree or equivalent; certifications preferred (Microsoft, Azure, Cisco, VMware, Citrix, Fortinet, Palo Alto).
Technical Tools Mentioned:Windows Server, Azure, Microsoft 365, Citrix XenApp/XenDesktop, Citrix NetScaler, Cisco networking, Fortinet, Meraki, Dell hardware, Palo Alto, Ubiquiti, SonicWall, VMware, Hyper-V, Active Directory, Office 365, Azure migrations, SaaS licenses, iSCSI, SAN, NAS
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Job Description



This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***


JOB TITLE: L3 Systems Administrator

RATE: Php 70k per month

Work Type: 

  • Remote/WFH

  • Fulltime 

Working Hours : TBD (Usually US Hours/Night shift)

Start Date: TBD


JOB ROLE & RESPONSIBILITIES: 

  • Resolve complex technical issues directly with customers submitted by phone, email, and onsite

  • Act as the primary escalation point from tier 1 and tier 2 support technicians

  • Provide training as needed to the tier 1 and tier 2 support teams

  • Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)

  • Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware

  • Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products.

  • Advanced experience with setting up, management of, and troubleshooting Active Directory environments

  • Virtualization design, implementation, and support (VMware, Hyper-V, Xen)

  • Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)

  • Expertise in Office 365/Azure administration and migrations

  • Knowledge of SaaS based products, and management of customer licenses

  • Maintain and update documentation along with creation of technical procedures

  • Device firmware and OS patching/upgrades as required

  • Able to be assigned projects, and adhere to schedules for on time completion

JOB REQUIREMENTS:

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).

  • Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.

  • 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment

  • Proven ability to resolve complex technical issues via phone, email, remote access, and onsite.

  • Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching).

  • Advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.

  • Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).

  • Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).

  • Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.

  • Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS).

  • Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products.

  • Experience as primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training.

  • Ability to manage device firmware and OS patching/upgrades across multiple platforms.

  • Capable of creating and maintaining technical documentation and standard operating procedures.

  • Skilled in project ownership — can handle assigned projects and meet deadlines consistently.

  • Excellent problem-solving and analytical abilities.

  • Strong communication skills for direct client interaction and team collaboration.

  • Able to work independently with minimal supervision in a remote setting.

  • Strong organizational skills and attention to detail.