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Qnity North America Collections has an opening position for a Credit Analyst located in Punto Polanco, MX. The Credit Analysts administers and coordinates assigned activities related to all aspects of collections between the company and our customers who are located in North America and Canada. Activities may include email and telephone contact with internal (Customer Service, Credit Assessment, Sales and Business) and external customers from North America and Canada, in order to maintain the given portfolio of accounts up to date, to prevent any order referral or disruption on our relationship with our customers. Ensures a good analysis of their portfolio to provide a good forecast of what will be collected by the end of the month so that management is aware of the numbers. Monitors customers performance to prevent any credit and collection issue that might affect our relationship with the business and customers. This position will also require a thorough understanding of and become actively involved in support of our Customer Service Team and Sales Team to provide the most effective response when needed by managing a good follow up of ther assigned portfolio.
Main activities:
Manage the given portfolio very closely to ensure collection efforts are accomplished, to prevent any order referral.
Manage a good relationship between Customer Service and the business and work as a Team to solve any issues we might face with our requests to our customers.
Proper reporting to the Credit Specialists, Business Consultants and Management, to record any issue we might have on collecting so we can escalate with the business for their assistance if needed.
Accountable for providing specific reports and timely follow up to our internal control team in India for reconciliation purposes.
Responsible for providing timely responses to our partners so issues might be timely solved.
Support on providing evidence on requests as needed for any internal or external audits as requested by management.
Collaboration
Accountable for own contributions.
Develops competence by performing structured tasks or assignments.
Requires social skills to understand and interact with others on the team.
Receives significant instruction, guidance and direction from more senior level roles.
Uses prescribed guidelines to resolve standard problems.
Requirements:
Bachelor’s degree or equivalent required.
Proven ability to build and maintain strong relationships with internal and external customers.
Customer satisfaction oriented.
Excellent interpersonal, spoken and written communication skills in English.
Proven analytical skills (data analysis and interpretation).
Multitasking and project management skills
Intermediate to high level of Microsoft Office
SAP knowledge preferably
Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
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