Device Monitoring & Sales Support Analyst

Pay: $20�$24/hour (DOE)
Location: Phoenix, AZ or Beaverton, OR (In-Office)
Travel: Minimal, as needed for training or occasional internal meetings

About Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the United States. Since 1976, we�ve grown to over 30 branches across 10 western states and built strong partnerships with leading manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

We offer a collaborative, growth-focused environment with strong benefits, ongoing training, and long-term career opportunities. At POA, every voice matters, and we are committed to helping our employees succeed.

Position Overview

We are seeking a Device Monitoring & Sales Support Analyst to join our team. In this role, you will monitor device fleets using MPS Monitor, maintain accurate data, and provide reporting and insights that support sales and customer success.

This position is ideal for someone who enjoys working with data, solving problems, and supporting both internal teams and external clients. You�ll play a key role in connecting sales, operations, and customers.

Key Responsibilities

• Monitor customer print fleets in MPS Monitor for major accounts, ensuring accurate device onboarding, configuration, and status.
• Identify and resolve device or data issues with internal teams
• Support sales with data for proposals, renewals, and opportunities
• Create and maintain standard and ad-hoc reports for field sales (e.g., volume trends, device health, meter reads, under- or over-utilized devices).
• Prepare customer-facing reports and dashboards to support quarterly business reviews and key account meetings.
• Manage tickets and maintain accurate account/device information
• Analyze data to identify sales and optimization opportunities
• Collaborate with customer service, sales and billing to ensure alignment between MPS Monitor data and customer records.
• Assist with onboarding new accounts and devices
• Provide actionable insights and recommendations to sales and management to support account strategy and revenue growth.

Qualifications

• 1�2 years of experience in sales support, data analysis, or customer support (entry-level candidates considered)
• Strong Excel skills and ability to work with data
• Excellent communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines

Preferred:

• Experience with MPS Monitor or similar tools
• Background in managed print, technology, or B2B environments
• Experience with reporting tools (Power BI, Tableau, etc.)

What We Offer

• Career growth and advancement opportunities
• Collaborative, team-oriented environment
• Medical, dental, vision, and life insurance
• 401(k) with company match
• PTO, vacation, and sick leave
• FSA/HSA options

Equal Opportunity Employer

Pacific Office Automation is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration without regard to protected status.