Description

The Customer Service Specialist, known internally as "Capacity Services Specialist", plays a critical role in building and maintaining strong relationships with Independent Contractors and Agents while also coordinating with state agencies, vendors and internal departments for licensing, IFTA and other regulatory requirements. This role focuses on proactively identifying potential concerns, resolving issues, and providing resources to ensure a positive experience.

Essential Job Duties

Serve as the corporate point of contact for Independent Contractors, maintaining regular communication to build trust and long-term relationships
Assist drivers in resolving issues related to operations, pay, equipment, permits, or insurance by coordinating with the appropriate departments
Order, research, and complete previous employment verifications (VOEs) in compliance with company and regulatory requirements
Process and manage enrollment, renewals, and replacements for IRP and other third-party services including but not limited to UIIA, FEC, CBA, DAT, and ITS in compliance with state and federal regulations
Review IRP applications for new units, ensuring all supporting documents (titles, 2290s, etc.) are complete and accurate
Maintain organized and up-to-date records of all plate assignments while also monitoring expiration dates to avoid lapses in compliance
Accurately manage all driver and equipment cancellations in compliance with company policies and procedures
Coordinate driver transfers between trucks and/or Agents, ensuring seamless transitions and proper recordkeeping
Review IRP enrollments and Independent Contractor recurring deductions to verify accuracy and ensure proper fund recovery
Compile and organize Driver Bags and Binders for the welcome box, ensuring all necessary materials are included and presented effectively
Track office inventory and notify supervisor when materials become low
Receive packages from FedEx/UPS/USPS and distribute to appropriate parties; log items return by Independent Contractors
Perform special projects as needed

Requirements

Required Qualifications

High School Diploma or equivalent
1+ years of experience in customer service or administration
Proficient with Microsoft Office Suite
Basic computer skills
Strong typing skills
Excellent interpersonal skills
Ability to remain patient and calm under pressure
Strong time management and organizational skills with the ability to quickly pivot from one task to another and reprioritize throughout the day
Strong problem-solving skills
Excellent communication skills

Preferred Qualifications

1+ years of experience in the trucking industry
Associate’s degree

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:

People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:00am - 5:00pm

Location Address

4500 Salisbury Road, Suite 160, Jacksonville, FL 32216

We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.

The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.