Position Overview:

The Valet Attendant is responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

 

Essential Job Functions:

• Responsible for the efficient and safe parking and retrieval of guests’ vehicles in a courteous, safe and efficient manner.


• Promotes positive guest, employee and public relations at all times.


• Responsible for the quality, consistency and presentation of all products and services delivered to guests.


• Responsible for the initial greeting to our guests and ensures claim tickets are given to guests upon arrival and collected upon departure.


• Ensures adherence to scripted communication with guests.


• Ensures claim tickets are completed and accurate.  Gives completed tickets to Valet Dispatcher.


• Opens or holds vehicle doors for guests.


• Safely parks the vehicle in the designated area according to established procedures.


• Immediately reports and accidents/incidents and vehicle or area safety hazards to supervision.


• Assists with luggage and belongings as needed.


• Assists with vehicles with mechanical difficulties.


• Observes parking areas for security and any unauthorized personnel.


• Observes all speed limits and drives cautiously.


• Ensures stopping vehicle for camera system processes.


• Maintains knowledge of hotel, property, events and promotions to assist with guest inquiries.


• Attends meetings as necessary.


• Meets attendance guidelines and adheres to regulatory, departmental and company policies.