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Posted 4d ago

Control Room Officer Full Time

@ Amon Carter Museum of American Art
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Fort Worth, Texas, United States
OnsiteFull Time
Responsibilities:Monitor surveillance, Coordinate responses, Document incidents
Requirements Summary:High school diploma; at least two years of commissioned security experience; CCTV/access control experience; strong communication; DPS Level 3 security commission or ability to obtain; proficient with computers; willingness to work various shifts.
Technical Tools Mentioned:CCTV, Access control, Building management systems, MS Office
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Job Description

Position Description

The Control Room Officer monitors the museum Security Control Room and serves as the main communication link with the museum security personnel and with external emergency response units. The Control Room Officer helps to insure a safe, secure environment for the museum's collections, its members, visitors, volunteers, and staff. The Security Control Room operates 24/7. This is an essential staff position.

Responsibilities

  • Report to work punctually, prepared for each scheduled shift.
  • Monitor the museum security access, CCTV surveillance, life safety systems, and building management systems during each shift. Remain alert and watchful for acts of vandalism, theft or negligence, and ensure the safety of visitors. Enforce compliance of security and emergency procedures using good judgment; treat visitors and staff with courtesy and respect while upholding museum policies.
  • Perform the functions necessary to operate the Control Room including monitoring the CCTV system, the museum building fire and sprinkler system, radio and televised weather alerts, Gallery Attendant radio traffic, and mechanical and security system alarms. Dispatch personnel as necessary and coordinate responses by interacting with service venders and emergency service personnel. Control evacuation, when necessary, handle related security alarms, and fire suppression alarm situations. Conduct incident follow-up evaluations to review and improve on ways to address difficult situations according to Museum policy.
  • Immediately report all suspicious situations and/or persons, accidents, injuries, and/or hazardous conditions to the Head of Security and/or Security Supervisor(s). Complete accurate written reports on fire and safety hazards, theft, and other incidents for the security department to address.
  • Accurately complete the Control Room logs and records each shift; verify by signature.  
  • Monitor and administer radio communications equipment for the Security department, including all radio communications with Gallery Attendants. 
  • Respond appropriately to museum and outside law enforcement or fire/disaster officials as necessary.
  • Monitor the building for water leaks, sub-basement flooding, physical problems and safety hazards, report according to departmental procedures. 
  • Maintain confidentiality.
  • Other duties as requested.

Supervisory Responsibilities

None