The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner.  He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

 

Role and Responsibilities

 

·         Maintains thorough knowledge of all ImageTrac mechanical and electronic functions

 

·         Provides effective, timely and competent technical support assistance to customers

·         Arrives at customer sites within the contracted response times

·         Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)

·         Strives to ensure the highest level of customer satisfaction is maintained at all times

·         Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software

·         Properly follows the call flow for all incident activity

·         Ensures that RMA parts are returned in a timely manner and according to current procedures

·         Properly tests all work performed to make sure it meets the quality expected of IBML

·         Meets all scheduled deadlines

·         Be available for dispatches during and after normal business hours as dictated by current contracts

·         Analyze customer operational processes for possible opportunities for IBML software sales or services

·         Maintain a working knowledge of PCs that are associated with all generations of ibml equipment

·         You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

 

·         Associates level degree in electronics and/or mechanical engineering or equivalent work experience