HiringCafe
Posted 3mo ago

Falconeri Sales Lead FT - at its new MADISON AVENUE, NY - F557 location

@ Oniverse
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New York City, New York, United States
$21-$29/hrOnsiteFull Time
Responsibilities:Convert customers, Manage client books, Meet sales goals
Requirements Summary:2+ years in customer service and luxury/contemporary retail; eligible to work in the US; strong communication and sales skills; flexible schedule.
Technical Tools Mentioned:POS system, Microsoft Office
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Job Description

About the brand:



Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.



Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.



Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.



JOB REQUIREMENTS




  • Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact

  • Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions

  • Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager

  • Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity

  • Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment

  • Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.

  • Supporting managers in maintaining the visual and housekeeping standards of the store

  • Able to successfully operate our POS system, send eod emails, opening and closing procedures

  • Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.