HiringCafe
Posted 21h ago

Service Desk Analyst

@ Protera
View All Jobs
United States
RemoteFull Time
Responsibilities:Managing incidents, Coordinating investigations, Following service desk policies
Requirements Summary:English communication, detail-oriented, multitask, troubleshoot, shift work, background check, lift up to 40 lbs.
Technical Tools Mentioned:Microsoft Office, ITSM tools, ITIL, Linux, Servers, Networking
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Job Description

Protera Technologies is seeking a dedicated Service Desk Analyst to join our dynamic team. As part of our 24 x 7 x 365 service center operation, you will play a crucial role in ensuring smooth and effective communication between internal teams and external customers.

Founded in the mid-1990s, Protera is an SAP Certified Global Total IT Outsourcing Provider specializing in SAP-centric organizations. We pioneered the operation of SAP in the cloud, running thousands of instances on Microsoft Azure and AWS. Our Chicago headquarters is complemented by offices in Athens, Greece, and Mumbai, India, allowing us to deliver top-quality, cost-effective solutions tailored to our customers' needs.

Key Responsibilities:

  • Manage the full lifecycle of incidents and service requests received from customers.
  • Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams.
  • Follow all Service Desk policies and procedures while working in a shift-based environment.