Job Function: Finance and Accounting

Job Family: Accounts Receivable/Payable

SUMMARY

The Accounts Receivable Collector reports to the Customer Finance Supervisor and works alongside the Finance team. The main purpose of the Accounts Receivable Collector is to take ownership of a portfolio of ledgers and assume full responsibility for key customer credit control activities.

You are responsible for all aspects of the debtors’ ledger, including debt chasing by phone and email, allocating payments, and reconciling accounts. This is a customer relationship-focused position that demands a real passion for credit control and customer service.

KEY RESPONSIBILITIES: Other duties may be assigned in line with business and organisational needs.

• Manage and collect on an assigned A/R customer portfolio across multiple business units.
• Research and reconcile customer accounts escalating to the cash applications department as needed.
• Review TermSync dashboard daily to complete routine collection calls, update the payment status on accounts and resolve or notate customer issues preventing payments.
• Partner with senior leaders in Sales and Customer Service in a timely manner to resolve complex customer issues that negatively affect DSO.
• Understand customer infrastructure and processes and identify the appropriate contacts to deliver the best overall customer service.
• Identify at-risk customers to upper Management.
• Escalate issues via TermSync and emails to appropriate internal ownership level (Sales/Customer Service)
• Identify and document customer invoice dispute and root cause delinquencies via TermSync
• Log into the Natus phone cue answering incoming customer calls in a timely manner to take payments and assist with account issues when needed.

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION

• Third Level qualification in Finance, Accounting, Business Administration, or a related field,
• Accounting Technician qualification or similar certification is desirable.

KEY SKILLS & EXPERIENCE

• Experience of 2+ years in business corporate collections preferred,
• Solutions focused with strong business acumen, decision-making skills & problem-solving abilities,
• A team player with the ability to share knowledge,
• Strong written and spoken English language skills required,
• Multilingual speaker with one or all of French/German/ Italian would be advantageous
• Strong customer service skills,
• Professional integrity and management of sensitive information,
• Experience with Microsoft excel,
• A self-starter with the ability to work with deadlines, prioritization, and organization of workload,
• High degree of accuracy, attention to detail, and confidentiality.
• Veterans Affairs (VA) accounts experience preferred.