Company Description

Since founded in 1904, Union Savings Bank has been serving the local community by promoting responsible home ownership through prudent lending. We are headquartered in Cincinnati, Ohio, where we began, and currently operate 40 full-service branches and lending offices in Ohio, Indiana, Kentucky, and Pennsylvania.  Union Savings Bank is an Equal Opportunity Employer.

 Purpose of the Role

Union Savings Bank is seeking a detail-oriented and organized Shipping Specialist to support mortgage loan delivery, certification, and investor sale processes. This role is ideal for individuals who are process-driven, attentive to detail, and interested in developing expertise within mortgage operations and secondary market functions.

 The Shipping Specialist plays a critical role in ensuring loans are accurately prepared, delivered, and certified in accordance with investor guidelines. In addition, this role provides exposure to loan sale execution, investor delivery strategies, and operational analytics—offering a strong foundation for growth within mortgage operations and secondary market functions.

Essential Duties and Responsibilities

Loan Shipping & Certification

·         Receive and log mortgage files from the Funding Department

·         Review loan files for completeness and accuracy in accordance with bank and investor guidelines

·         Identify and resolve discrepancies in loan documentation, data, or file completeness

·         Match original loan documents (notes, 1008, etc.) and validate accuracy of key loan data

·         Ensure borrower signatures and loan terms comply with investor requirements

·         Prepare loan files for shipment to document custodians

·         Track shipments and monitor delivery status

·         Monitor investor systems for certification status and resolve outstanding conditions

·         Coordinate with internal teams to correct documentation or data issues as needed

Secondary Market & Loan Sale Support

·         Utilize loan data (including 1008) to prepare loans for investor delivery and sale

·         Assist with building and managing loan sale contracts to required balances

·         Upload loan data and documentation through investor systems and resolve system edits

·         Monitor loan status through delivery, certification, and funding

·         Support loan sale execution, including exposure to investor selection and delivery processes

·         Assist with best execution analysis across investors

·         Support loan sale pricing and delivery strategy efforts

·         Assist with hedging and pipeline awareness, including monitoring pipeline changes and impacts to loan delivery

·         Support internal tracking of locked loans and sale commitments

Operational Support

·         Balance shipping logs with daily funding reports and resolve discrepancies

·         Maintain accurate tracking of shipped and delivered loans

·         Assist with reporting related to loan delivery and certification status

·         Collaborate with funding, processing, closing, and secondary teams to ensure smooth workflow

·         Support cross-functional initiatives and process improvements within mortgage operations

 Team Engagement

·         Contribute to a culture of shared accountability and operational accuracy

·         Remain open to coaching, process updates, and evolving investor requirements

·         Take initiative in managing workload and meeting deadlines

·         Communicate effectively across departments to resolve issues and improve workflows

Education and Experience

·         High school diploma required

·         Prior experience in mortgage processing, closing, shipping, or banking operations preferred, but not required

·         Candidates with strong organizational skills, attention to detail, and a willingness to learn mortgage operations are encouraged to apply

·         Proficiency in Microsoft Excel and comfort working with systems and data strongly preferred

·         Experience with loan documentation, investor guidelines, or operational workflows a plus

·         Familiarity with Calyx or similar loan origination systems a plus

·         Demonstrated ability to learn new systems and improve processes through technology or data is highly valued

 Job competencies

• Detail-Oriented: Ensures accuracy in loan documentation, data validation, and investor delivery
• Process Ownership: Takes responsibility for loan files from receipt through certification
• Analytical: Identifies discrepancies and resolves issues efficiently
• Organized: Manages multiple files, deadlines, and workflows simultaneously
• Collaborative: Works effectively with processing, closing, and secondary teams
• Adaptable: Adjusts to evolving investor requirements and operational priorities
• Accountable: Owns outcomes and follows through on issues to resolution

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time; with or without notice.

Union Savings Bank is an Equal Employment Opportunity and Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.