POSITION OVERVIEW 

Front Office Agents have 3 primary purposes, including, but not limited to – 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling cash, and 3) Maintaining proper record keeping for guest accounts.

DUTIES AND RESPONSIBILITIES   

•    Greet guests upon arrival with a warm and sincere welcome.  

•    Register guests into the computer, verifying reservation, address, and credit information.  

•    Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.  

•    Issue keys and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

•    Escort guests to their rooms in the event that a bellman is not available and if time permits.

•    Engage with guests using FORBES standards and training to ensure and positive guest experience.

•    Cross train in Reservations and Housekeeping to assist during heavy business levels.

•    Additional duties as necessary and assigned.

 

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.  

SUPPORTIVE FUNCTIONS  

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of The Ranch:

•    Handle mail, packages, and facsimiles. 

•    Create reservations for guests who are at the desk or who call in after hours.

•    Assist the bellman in storing any luggage.

•    Additional duties as necessary and assigned.