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Posted 1mo ago

HVAC Support Specialist

@ American Refrigeration Supplies
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Phoenix, Arizona, United States
$75k-$85k/yrOnsiteFull Time
Responsibilities:provide support, prepare quotes, size equipment
Requirements Summary:Minimum high school diploma; 5 years HVAC experience; 2+ years outside sales or contractor experience; valid driver’s license; strong customer service and communication; willingness to learn HVAC products.
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Job Description

American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven HVAC Support Specialist to join our team. This position is full-time (typically 8:00 a.m. - 5:00 p.m)

About the position:

As an HVAC Support Specialist, you will provide Application & Technical Support and Customer Service including complex and commercial quotes and fulfillment orders for HVAC unitary and Ductless mini-split equipment and accessories.

  • Answer calls from contractors and branch associates surrounding questions on installation, operation, troubleshooting, and service for all unitary and ductless HVAC equipment brands company-wide 

  • Provide application solution and product selection support 

  • Prepare and maintain quotes and orders for complex residential and commercial equipment, including larger tonnage and three phase units 

  • Review plans/specs and properly size commercial equipment 

  • Work with branch teams to coordinate equipment availability and delivery 

  • Conduct various levels and types of HVAC Product & Technical trainings, including technical training programs involving ARS HVAC products, installation, troubleshooting and other service throughout the region 

  • Trains on safety, installation, programming, maintenance, and repair of ARS HVAC products, and equipment directly related to diverse applications. 

  • Perform a variety of tasks, during occasional non-training periods including, but not limited to, field inspections, technical site visits and fielding phone calls from various sources. 

  • Interact with internal department leaders and staff as necessary, such as Marketing, IT, Product Development, or the Sales Teams as necessary to jointly support business operations and departments. 

  • Document weekly responsibilities through required training reports, expense reports, emails, and phone calls. Submit required documents, reports, or information within the required timeframes set forth by the company. 

  • Ensuring training objectives are met, including product or audience specific trainings 

  • Maintain record of customer service work in designated application 

  • Other duties as assigned by management