Position Overview

The General Manager (GM) is responsible for the overall
leadership, strategic direction, and operational excellence of the IHG-branded
hotel. The GM ensures the delivery of exceptional guest experiences in line
with IHG brand standards while maximizing profitability, managing talent, and
maintaining strong relationships with owners, and guests.  The ideal candidate is a person who leads
from the front.

Key Responsibilities

Leadership & Strategy

• Provide
  strong, visible leadership to all hotel departments, fostering a
  high-performance and guest-centric culture.
• Develop
  and execute annual business plans, budgets, and strategic initiatives
  aligned with IHG objectives and ownership goals.
• Act as
  the primary representative of the hotel to owners, corporate offices, and
  the local community.

Operations Management

• Oversee
  daily hotel operations, ensuring compliance with IHG brand standards, Anant
  Operations metrics, policies, and procedures.
• Ensure
  excellence in guest satisfaction, service quality, cleanliness, and safety
  across all departments.
• Monitor
  and improve operational efficiencies and service delivery.

Financial Performance

• Drive
  revenue growth through effective pricing, yield management, sales
  strategies, and cost controls.
• Manage
  budgets, forecasts, and P&L performance.
• Analyze
  financial reports and KPIs to ensure profitability and sustainable growth.

Guest Experience

• Champion
  IHG’s service culture and brand promise to consistently exceed guest
  expectations.
• Monitor
  guest feedback, satisfaction scores, and online reputation, implementing
  action plans for continuous improvement.
• Personally
  engage with VIP guests and handle escalated guest concerns when required.
• Respond
  to all guest feedback, online reviews and Concerto cases in a timely manner.

People & Talent Management

• Recruit,
  develop, coach, and retain a diverse and high-performing leadership team.
• Ensure
  compliance with labor laws, health and safety regulations, and HR
  policies.
• Promote
  a culture of engagement, inclusion, learning, and career development.

Sales, Marketing & Community Relations

• Support
  and drive sales, marketing, and revenue initiatives in collaboration with
  regional teams.
• Build
  strong relationships with key corporate accounts, travel partners, and
  local organizations.
• Actively
  promote the hotel within the local community and hospitality industry.
• Performing
  parking lot shops and actively involving themselves in the local business community
  to achieve more base business.

Compliance & Risk Management

• Ensure
  full compliance with IHG standards, IHG required training, local
  regulations, health & safety, and security requirements.
• Manage
  risk, crisis situations, and emergency procedures effectively.
• Oversee
  property maintenance and asset protection.

Qualifications & Experience

• Bachelor’s
  degree in Hospitality Management, Business Administration, or related
  field (preferred).
• Minimum
  of 5–10 years of progressive hotel management experience, including senior
  leadership roles.
• Prior
  experience as a General Manager or Assistant General Manager within an
  international hotel brand preferred.
• Strong
  financial acumen with proven P&L management experience.
• Experience
  working with hotel ownership groups and brand/franchise environments.
• Serve
  safe certification and CPO license are preferred.
• Must
  become IHG GM certified within 6 months of employment.

Key Skills & Competencies

• Strong
  leadership, communication, and decision-making skills
• Strategic
  thinking with a hands-on management approach
• Financial
  and commercial acumen
• Guest-focused
  mindset with attention to detail in all areas of the operation.
• Ability
  to lead through change and manage complex operations while holding team
  accountable.

Key Performance Indicators (KPIs)

• Guest
  Satisfaction Index (GSI) and online reputation scores
• Revenue
  and budget performance
• Employee
  engagement and retention
• Brand
  audit and compliance results
• Health,
  safety, and risk management outcomes

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