We are currently looking for a Full Time Recovery Specialist II to join our Violence Prevention Residential Recovery Specialist Team B team located at the Healthy Lifestyles.
Summary:
Serves in a supportive trauma-informed capacity and provide guidance and services to residents within the Residential Services Division recovery centers (men, women children, adolescent, etc.) during assigned hours.
Responsibilities:
* Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served
* Monitors and maintains proper documentation of medications being taken by the consumers
* Ensures key elements of facility and resident security and safety during assigned shifts
- Keeps all program keys in your possession at all times
- Performs periodic checks throughout the premises
- Keeps all rooms not being used locked
* Provide crisis intervention and referral information for incoming phone calls
* Prepares daily reports
* Notifies supervisor for any inventory issues or necessary maintenance and repairs
* Transports Chickasaw citizens and other First Americans to and from appointments, meetings, and activities as needed
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Performs all other duties as assigned
Competencies:
Essential:
* Ability to work effectively in a stressful environment or situation
* Ability to recognize, interpret, and regulate your own emotions, and understand those of other people
* Ability to use a trauma-informed approach with individuals, which promotes environments of healing and recovery
* Demonstrates and prioritizes personal well-being and utilize available resources as needed to support others effectively
* Ability to practice appropriate boundaries including no social media contacts with present or former individuals served
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to maintain a high level of confidentiality in all matters
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Must have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)
* Must have a helping attitude and understanding of problems within a family-oriented framework
* Knowledge and understanding of First American populations
* Ability to remain calm under stress
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management
Skills:
Essential:
* Electronic health record software as appropriate
* Demonstrates strong self-management skills, including maintaining a healthy work life balance to ensure quality customer service
Experience:
Essential:
* No prior experience required
Education:
Essential:
* High School, GED or Equivalent
Credentials:
Essential:
* Must be 21 years of age or older
* Standard Driver's License
* Pass general background check
Working Conditions:
Essential:
* Mental health treatment facility
* Mix of office/non-office settings
* Communications phone, computer
* Communications written, verbal
* May be required to de-escalate argumentative, hostile or similar situations
* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
* Interacts with young children
* May be required to assist individuals who are under the influence
* Sometimes bend, kneel, stoop, push, reach
* Use computer up to 25% of shift
* Sometimes lift and or carry up to 50 lbs
* Sitting up to 50% of shift
* Standing up to 50% of shift
* Walking up to 50% of shift
* May work holidays
* May work rotating shifts
* Must not have charges or arrests for substance abuse related offenses within the past two years
* Pass pre-employment drug test
* If applicable, must have at least one year of sobriety
* May be required to assist individuals with unmanaged emotions
Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork