Description

Location: NIH Clinical Center (Building 10), Bethesda, MD

Employment Type: Full-Time
Schedule: Monday–Friday (7:30 AM – 4:00 PM); must support off-shift operations as needed
 

Contingency: Employment is contingent upon contract award to Oneida Professional Services (OPS)

Position Overview

Oneida Professional Services (OPS) is seeking a Program Manager to oversee administrative medical support staffing operations at the National Institutes of Health Clinical Center. This role is responsible for ensuring consistent staffing coverage, high-quality performance, and compliance with contract requirements in a fast-paced, patient-centered clinical environment.

The Program Manager will serve as the primary point of contact with Government stakeholders and will lead day-to-day operations, staffing coordination, and performance management for all assigned personnel.

Responsibilities

• Manage overall contract operations, including staffing, scheduling, and daily oversight of personnel 
• Ensure full staffing coverage across all required shifts, including evenings, weekends, and holidays 
• Coordinate staffing plans and changes with Government supervisors to maintain uninterrupted service 
• Lead recruiting efforts, including sourcing, screening, and onboarding qualified candidates within required timelines 
• Oversee completion of all onboarding, badging, medical clearance, and training requirements 
• Monitor employee performance, provide coaching, and implement corrective actions when needed 
• Conduct regular performance evaluations and maintain workforce accountability 
• Review and approve timecards, ensuring accurate labor tracking and reporting 
• Maintain high standards of customer service in a patient-facing environment 
• Respond to performance issues and customer concerns in a timely and professional manner 
• Attend meetings with Government stakeholders and provide required reports and updates 
• Support quality control efforts to ensure consistent, compliant service delivery 

Requirements

Qualifications

• Minimum 5 years of program management, operations, or supervisory experience 
• Experience managing staffing operations, preferably in a healthcare or clinical setting 
• Demonstrated ability to manage a high-volume, fast-paced workforce environment 
• Strong understanding of recruiting, onboarding, and performance management processes 
• Ability to work effectively in a customer-facing, patient-centered environment 
• Strong communication, organizational, and problem-solving skills 
• Proficiency in Microsoft Office applications 

Work Environment

This position operates within a clinical research hospital and requires regular interaction with patients, visitors, and medical staff. Professional conduct, attention to detail, and adherence to privacy and safety standards are essential..

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• General Mechanical Corporation (GMC)
• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Equal Employment Opportunity:

Oneida ESC Group is an equal-opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.